We value our reputation as one of the most user friendly careers services in higher education. We aim to deliver the best possible service as far as resources permit. The University currently invests £550,000 in support for job-seekers and employers. When we cannot meet your needs ourselves, we try to refer you to other sources of help.
The Careers Service aims at all times to give customers the highest possible standard of service within our resources. This means that the service you receive will be :
- courteous
- impartial
- confidential
- efficient
- appropriate to any special need you may have
Using our services
Our information staff will direct you to appropriate resources. Information is clearly signposted and regularly updated. If you do not find what you are looking for, please speak to our staff.
Seminars have clearly stated objectives and aim to be relevant to their audience.
Careers advisers offer up-to-date advice based on specialist sector knowledge. Appointments for careers interviews are given for the earliest possible date, depending on the nature of your enquiry. You should receive an appointment within 3 weeks of making a request and often much sooner. We aim to be punctual or to inform you if there is an unavoidable delay. Enquiries to our Email Us service will be answered within 4 working days.
There is a small charge for some services if you graduated from Strathclyde more than two years ago or if you are a graduate of another UK university within one year of graduation.
Respecting your rights
The Careers Service respects your rights under the Data Protection, Racial Equality, Disability Discrimination Acts and Freedom of Information Act.
Suggestions
Your suggestions for service improvement are always welcome. Please put them in our suggestion box, send them to our e-mail box yourcareer@strath.ac.uk or mention them to staff.
Complaints
If you ever have cause for complaint, please tell any member of staff, who will try to help you or please speak or write to Barbara Graham, Director of the Careers Service. You will receive an acknowledgement within two working days of receiving your complaint and a reply within 5 working days. If you remain unsatisfied with the action taken or explanation given, please refer to the University's complaints procedure found at http://www.strath.ac.uk/complaintsprocedure/ and the Scottish Public Services Ombudsman found at www.spso.org.uk/ . We receive fewer than ten formal complaints in an average year. If you want to know how we handled these, please ask for our complaints analysis.
The Careers Service aims at all times to give customers the highest possible standard of service within our resources. This means that the service you receive will be :
- courteous
- impartial
- confidential
- efficient
- cost-efficient
- appropriate to any special need you may have
Services are outlined on our Website. Our staff offer advice on the services most appropriate to your needs. Most services are free, but where charges are made, these are indicated on our website at prices which offer good value for money.
Consultancy is offered by experienced careers staff on how to raise your profile on campus and contact students and academics in specific disciplines.
Vacancies are advertised on our Website within a timescale appropriate to your closing date.
Presentations are advertised to students in all relevant departments through posters and our Website. We shall tell you how many people have signed up and a member of staff will meet you if your presentation is on campus.
Recruitment visits: A member of staff will meet you on arrival and inform you of all arrangements for your visit. Every effort is made to ensure any further needs are met as they arise throughout the day.
Respecting your rights
The Careers Service respects your rights under the Data Protection, Racial Equality, Disability Discrimination Acts and Freedom of Information Act.
Suggestions
Your suggestions for service improvement are always welcome. Please note them on your evaluation form, mention them to a member of staff or send them to our e-mail box yourcareer@strath.ac.uk.
Complaints
If you ever have cause for complaint, please speak or write to Barbara Graham, Director of the Careers Service. You will receive an acknowledgement within two working days of receiving your complaint and a reply within 5 working days. If you remain unsatisfied, you may contact The Association of Graduate Recruiters http://www.agr.org.uk/ and the Scottish Public Services Ombudsman www.spso.org.uk/ . We receive fewer than ten formal complaints in an average year. If you want to know how we handled these, please ask for our complaints analysis.
The Careers Service aims at all times to give University colleagues the highest possible standard of service within our resources. This means that the service you receive will be :
- based on specialist knowledge and expertise
- courteous
- efficient
- confidential
- appropriate to any special need you may have
Using our services
Our staff offer advice and information through a range of services.
- consultancy on graduate destinations data and interpretation of labour market trends.
- introductions to employers relevant to your department.
- contributions on career related topics to marketing and course literature.
- information about career issues for minority groups, students with special needs and mature students.
- careers education through the provision of specialised resource materials or careers service delivered seminars within the curriculum.
Respecting your rights
The Careers Service respects your rights under the Data Protection, Racial Equality, Disability Discrimination Acts and Freedom of Information Act.
Suggestions
Your suggestions for service improvement are always welcome. Send them to our e-mail box yourcareer@strath.ac.uk or mention them to staff.
Complaints
If you ever have cause for complaint, please speak or write to Barbara Graham, Director of the Careers Service. You will receive an acknowledgement within two working days of receiving your complaint and a reply within 5 working days. We receive fewer than ten formal complaints in an average year. If you want to know how we handled these, please ask for our complaints analysis.