Prof Dennis Nickson
head of department
Tel : +44 (0)141 548 3970
I joined the University in 1996 and I’m currently Professor in Service Work and Employment and Head of Department. I have been Head of Department since 2008. During that time I’ve completed the Association of Business Schools Development Programme for Heads of Department and the Leadership Foundation for Higher Education Head of Department course. I teach across a range of both Departmental and Faculty programmes including co-ordinating modules on Global Staffing and International HRM.
My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal and Economic and Industrial Democracy. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 1500 citations on Google Scholar.
Prior to becoming Head of Department in 2008 I had previously been co-Director of the Scottish Centre for Employment Research (SCER). In this role I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which he led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.
- BTG: Navigating the multilingual city: a case study of Glasgow past, present and future
Cooke, Philip (Academic) Fantoni, Gianluca (Academic) Nickson, Dennis (Academic) Sime, Daniela (Academic) Smyth, Geraldine (Academic)Period 01-Mar-2014 - 31-Aug-2014
- Personalisation and the voluntary sector workforce 2
Nickson, Dennis (Co-investigator) Cunningham, Ian (Principal Investigator)Period 30-Sep-2011 - 31-Aug-2012
- Workforce Development and Personalisation in the Voluntary Sector
Nickson, Dennis (Co-investigator) Cunningham, Ian (Principal Investigator)Period 01-Mar-2010 - 30-Sep-2010
- Re-tendering and the Voluntary Sector Social Services Workforce: Implications for Policy
Nickson, Dennis (Co-investigator) Cunningham, Ian (Principal Investigator)Period 01-Sep-2008 - 28-Feb-2009