Strathclyde Business School
Department of Human Resource Management

Nickson Dennis Prof

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Contact Details

Prof Dennis Nickson


Graham Hills Building

Tel : +44 (0)141 548 3970


Personal Statement

I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014). During my time as HOD I completed the Association of Business Schools Development Programme for Heads of Department and the Leadership Foundation for Higher Education Head of Department course. I teach across a range of both Departmental and Faculty programmes including co-ordinating modules on Global Staffing and International HRM.


Research Interests

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations Journal and Economic and Industrial Democracy. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 1700 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.


  • BTG: Navigating the multilingual city: a case study of Glasgow past, present and future

    Cooke, Philip (Academic) Nickson, Dennis (Academic) Sime, Daniela (Academic) Smyth, Geraldine (Academic)

    Period 01-Mar-2014 - 31-Aug-2014
  • Personalisation and the voluntary sector workforce 2

    Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)

    Period 30-Sep-2011 - 31-Aug-2012
  • Workforce Development and Personalisation in the Voluntary Sector

    Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)

    Period 01-Mar-2010 - 30-Sep-2010
  • Re-tendering and the Voluntary Sector Social Services Workforce: Implications for Policy

    Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)

    Period 01-Sep-2008 - 28-Feb-2009

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