publications

main content

Articles

'Stressed out of my box' : employee experience of lean working and occupational ill-health in clerical work in the UK public sector
Carter Robert, Danford Andrew, Howcroft Debra, Richardson Helen, Smith Andrew, Taylor Philip, Work, Employment and Society Vol 27, No. 5, pp. 747-767 (2013)
http://dx.doi.org/10.1177/0950017012469064
Taxing times : lean working and the creation of (in)efficiencies in HM Revenue and Customs
Carter Robert, Danford Andrew, Howcroft Debra, Richardson Helen, Smith Andrew, Taylor Philip, Public Administration Vol 91, No. 1, pp. 83-97 (2013)
http://dx.doi.org/10.1111/j.1467-9299.2012.02073.x
Putting labour in its place : global value chains and labour process analysis
Newsome Kirsty, Taylor Philip, Rainnie Al, Competition and Change Vol 17, No. 1, pp. 1-5 (2013)
http://dx.doi.org/10.1179/1024529412Z.00000000028
The experience of work in India's domestic call centre industry
Taylor Phil, D'Cruz Premilla, Noronha Ernesto, Scholarios Dora, International Journal of Human Resource Management Vol 24, No. 2, pp. 436-452 (2013)
http://dx.doi.org/10.1080/09585192.2011.561216
Nothing gets done and no one knows why : PCS and workplace control of lean in HM Revenue and Customs
Carter Bob, Danford Andy, Howcroft Debra, Richardson Helen, Smith Andrew, Taylor Philip, Industrial Relations Journal Vol 43, No. 5, pp. 416-432 (2012)
http://dx.doi.org/10.1111/j.1468-2338.2012.00679.x
India : why its summer may be over
Taylor Philip, Professional Outsourcing pp. 6-12 (2012)
Accounting for human rights : doxic health and safety practices - the accounting lessons from ICL
Cooper C., Coulson A.B., Taylor P., Critical Perspectives On Accounting Vol 22, No. 8, pp. 738–758 (2011)
http://dx.doi.org/10.1016/j.cpa.2011.07.001
Beneath the glass ceiling : explaining gendered role segmentation in call centres
Scholarios Dora, Taylor Philip, Human Relations Vol 64, No. 10, pp. 1291-1319 (2011)
http://dx.doi.org/10.1177/0018726711416265
'"All they lack is a chain" : Lean and the new performance management in the British Civil Service
Carter Bob, Danford Andy, Howcroft Debra, Richardson Helen, Smith Andrew, Taylor Philip, New Technology, Work and Employment Vol 26, No. 2, pp. 83-97 (2011)
http://dx.doi.org/10.1111/j.1468-005X.2011.00261.x
Lean and mean in the Civil Service : the case of processing in HMRC
Carter Bob, Danford Andrew, Howcroft Debra, Richardson Helen, Smith Andrew, Taylor Philip, Public Money and Management Vol 31, No. 2, pp. 115-122 (2011)
http://dx.doi.org/10.1080/09540962.2011.560708
‘Too scared to go sick’—reformulating the research agenda on sickness absence
Taylor P., Cunningham I.R., Newsome K.J., Scholarios D.M., Industrial Relations Journal Vol 41, No. 4, pp. 270-288 (2010)
http://dx.doi.org/10.1111/j.1468-2338.2010.00569.x
Gender, choice and constraint in call centre employment
Scholarios D.M., Taylor P., New Technology, Work and Employment Vol 25, No. 2, pp. 101-116 (2010)
http://dx.doi.org/10.1111/j.1468-005X.2010.00242.x
Emerging trends in global contact centres
Taylor P., In Touch - Magazine of the Customer Contact Association No. 2, (2009)
'An umbrella full of holes?' Corporate Restructuring, Redundancy and the Effectiveness of ICE Regulations
Taylor Phil, Baldry Chris, Danford Andy, Stewart Paul, Industrial Relations/Relations Industrielles Vol 64, No. 1, pp. 27-49 (2009)
On the front line
Taylor P., Warhurst C., Thompson P., Scholarios D.M., Work, Employment and Society Vol 23, No. 1, pp. 7-11 (2009)
http://dx.doi.org/10.1177/0950017008099774
Indian call centres and business process outsourcing : a study in union formation
Taylor P., D'Cruz P., Noronha E., Scholarios D., New Technology, Work and Employment Vol 24, No. 1, pp. 19-42 (2009)
http://www3.interscience.wiley.com/cgi-bin/fulltext/122217290/PDFSTART
Before the disaster: health, safety and working conditions at a plastics factory
Taylor P., Connelly L., Work, Employment and Society Vol 23, No. 1, pp. 160-169 (2009)
http://wes.sagepub.com/cgi/reprint/23/1/160
'It was absolute hell': inside the private prison
Taylor P., Cooper C., Capital and Class No. 96, pp. 3-30 (2008)
Passage to India
Taylor P., In Touch - Magazine of the Customer Contact Association No. 1, (2008)
Employee voice and collective formation in the Indian ITES-BPO industry
Taylor P., Noronha E., D'Cruz P., Scholarios D., Economic and Political Weekly Vol 43, No. 22, pp. 37-47 (2008)
United by a common language? Trade union responses in the UK and India to call centre offshoring
Taylor P., Bain P.M., Antipode: A Radical Jounal of Geography Vol 40, No. 1, pp. 131-154 (2008)
http://dx.doi.org/10.1111/j.1467-8330.2008.00567.x
No passage to India? Initial responses of UK trade unions to call centre offshoring
Bain P.M., Taylor P., Industrial Relations Journal Vol 39, No. 1, pp. 5-23 (2008)
http://dx.doi.org/10.1111/j.1468-2338.2007.00471.x
Reflections on the call centre - a reply to Glucksmann
Taylor P., Bain P.M., Work, Employment and Society Vol 21, No. 2, pp. 349-362 (2007)
http://dx.doi.org/10.1177/0950017007076644
'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre
Ellis V., Taylor P., New Technology, Work and Employment Vol 21, No. 2, pp. 107-122 (2006)
http://dx.doi.org/ 10.1111/j.1468-005X.2006.00167.x
A discussion of the political potential of social accounting
Cooper Christine, Taylor Phil, Smith Newman, Catchpowle Lesley, Critical Perspectives On Accounting Vol 16, No. 7, pp. 951-974 (2005)
http://dx.doi.org/10.1016/j.cpa.2003.09.003
India calling to the far away towns: the call centre labour process and globalization
Taylor P., Bain P.M., Work, Employment and Society Vol 19, No. 2, pp. 261-282 (2005)
http://dx.doi.org/10.1177/0950017005053170
Independently verified reductionism: prison privatization in Scotland
Cooper Christine, Taylor Phil, Human Relations Vol 58, No. 4, pp. 497-522 (2005)
http://dx.doi.org/10.1177/0018726705055036
Call centre offshoring to India: the revenge of history?
Taylor P., Bain P.M., Labour and Industry Vol 14, No. 3, pp. 15-38 (2004)
Subterranean worksick blues: humour as subversion in two call centres
Taylor P., Bain P.M., Organization Studies Vol 24, No. 9, pp. 1487-1509 (2003)
http://dx.doi.org/10.1177/0170840603249008
'A unique working environment': health, sickness and absence management in UK call centres
Taylor Phil, Baldry Chris, Bain Peter, Ellis Vaughan, Work, Employment and Society Vol 17, No. 3, pp. 435-458 (2003)
http://dx.doi.org/10.1177/09500170030173002
Taylorism, targets and the pursuit of quantity and quality by call centre management
Bain P.M., Watson A.C., Mulvey G., Taylor P., Gall G., New Technology, Work and Employment Vol 17, No. 3, pp. 170-185 (2002)
http://dx.doi.org/10.1111/1468-005X.00103
Ringing the changes? Union recognition and organisation in call centres in the UK finance sector
Bain P.M., Taylor P., Industrial Relations Journal Vol 33, No. 3, pp. 246-261 (2002)
http://dx.doi.org/10.1111/1468-2338.00233
Work organization, control and the experience of work in call centres
Taylor P., Mulvey G., Hyman J.D., Bain P.M., Work, Employment and Society Vol 16, No. 1, pp. 133-150 (2002)
http://dx.doi.org/10.1177/09500170222119281
Trade unions, workers' rights and the 'frontier of control' in UK call centres
Taylor P., Bain P.M., Economic and Industrial Democracy Vol 22, No. 1, pp. 39-66 (2001)
http://dx.doi.org/10.1177/0143831X01221003
Seizing the time? Union recruitment potential in Scottish call centres
Bain P.M., Taylor P., Scottish Affairs Vol 37, No. Autumn, pp. 104-128 (2001)
Review of rising from the ashes? Labor in the age of 'global' capitalism
Taylor P., Historical Materialism Vol 8, pp. 519-530 (2001)
Structures of redox enzymes
Munro A.W., Taylor P., Walkinshaw M.D., Current Opinion in Biotechnology Vol 11, No. 4, pp. 369-376 (2000)
http://dx.doi.org/10.1016/S0958-1669(00)00112-9
From Taylorism to Ms Taylor: the transformation of the accounting craft
Cooper C., Taylor P., Accounting, Organizations and Society Vol 25, No. 6, pp. 555-578 (2000)
http://dx.doi.org/10.1016/S0361-3682(99)00052-5
Entrapped by the 'electronic panopticon'? worker resistance in the call centre
Bain P.M., Taylor P., New Technology, Work and Employment Vol 15, No. 1, pp. 2-18 (2000)
http://dx.doi.org/10.1111/1468-005X.00061
Measurement of the s-2(1/2)-d-2(5/2) clock transition in a single yb-171(+) ion
Roberts M., Taylor P., Gateva-Kostova S.V., Clarke R.B.M., Rowley W.R.C., Gill P., Physical Review A Vol 60, No. 4, pp. 2867-2872 (1999)
http://dx.doi.org/10.1103/PhysRevA.60.2867
Investigation of the s-2(1/2)-d-2(5/2) clock transition in a single ytterbium ion
Taylor P., Roberts M., GatevaKostova S.V., Clarke R.B.M., Barwood G.P., Rowley W.R.C., Gill P., Physical Review A Vol 56, No. 4, pp. 2699-2704 (1997)
http://dx.doi.org/10.1103/PhysRevA.56.2699
Sick and tired? working in the modern office
Baldry C.J., Bain P.M., Taylor P., Work, Employment and Society Vol 11, No. 3, pp. 519-539 (1997)
http://dx.doi.org/10.1177/0950017097113007
Algorithms for spline and other approximations to functions and data
Phillips G.M., Taylor Philip, Computer Physics Communications Vol 73, No. 1-3, pp. 1-21 (1992)
http://dx.doi.org/10.1016/0010-4655(92)90025-T
The politics of scottish housing plans
Midwinter A., Keating M., Taylor P., Policy and Politics Vol 12, No. 2, pp. 145-166 (1984)
http://dx.doi.org/10.1332/030557384782628381
Current expenditure guidelines in scotland - a failure of indicative planning
Midwinter A., Keating M., Taylor P., Local Government Studies Vol 10, No. 2, pp. 21-31 (1984)
http://dx.doi.org/0.1080/03003938408433134
Enterprise zones - implementing the unworkable
Keating M., Midwinter A., Taylor P., Political Quarterly Vol 55, No. 1, pp. 78-84 (1984)
http://dx.doi.org/10.1111/j.1467-923X.1984.tb02566.x
Excessive and unreasonable - the politics of the Scottish hit list
Midwinter A.F., Keating M., Taylor P., Political Studies Vol 31, No. 3, pp. 394-417 (1983)
http://dx.doi.org/10.1111/j.1467-9248.1983.tb01771.x

Books

The meaning of work in the new economy
Bain P.M., Baldry C.J., Bunzel D., Gall G., Gilbert K., Hyman J.D., Scholarios D.M., Taylor P., Watson A.C., (2007)
The future of worker representation
Healey G., Heery E., Taylor P., Brown W., (2005)

Book Sections

Call centres
Taylor Philip, In : The encyclopedia of globalization (2012)
http://dx.doi.org/10.1002/9780470670590.wbeog058
'Remote work from the perspective of the developed countries: a multi-country synthesis'
Taylor P., In : Offshoring and Working Conditions in Remote Work pp. 17-59 (2010)
The globalization of service work : analyzing the transnational call centre value chain
Taylor P., In : Working Life pp. 244-268 (2010)
'"Across the great divide": union organising in UK and Indian call centres
Taylor P., Bain P.M., In : A Handbook of Employment and Society: Working Space pp. 436-454 (2010)
http://www.e-elgar-publicpolicy.com/Bookentry_contents.lasso?id=12573
Domestic labour : the experience of work in India's other call centre industry
Taylor P., D'Cruz Premilla, Noronha Ernesto, Scholarios D.M., In : Work and Life in the Global Economy pp. 99-123 (2010)
http://www.palgrave.com/products/title.aspx?PID=351350
Work organisation and the experience of work in domestic Indian call centres
Taylor P., Scholarios D.M., Noronha E., D'Cruz P., In : Work and life in the global economy: a gendered analysis of service work (2009)
Union formation in the Indian call centre/BPO industry
Taylor P., D'Cruz Premilla, Noronha Ernesto, Scholarios Dora, In : The Next available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry (2009)
Trade union responses to call centre offshoring
Taylor P., Bain P.M., In : Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond pp. 80-95 (2007)
Prison privatisation in Scotland
Cooper C., Taylor P., In : Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond pp. 114-128 (2007)
http://www.scccj.org.uk/documents/Prison%20Privatisation%20in%20Scotland.pdf
Industrial relations under new labour
Taylor P., Bain P.M., In : To be assertained (2007)
Bear with me... - the problems of health and well-being in call centres
Baldry C.J., Taylor P., Bain P.M., In : Institutions, Production and Working Life pp. 235-254 (2006)
Work organisation and employee relations in Indian call centres
Taylor P., Bain P.M., In : Developments in the Call Centre Industry: Analysis, Policy and Challenges pp. 36-57 (2006)
Striving under chaos: the effects of market turbulence and organisational flux on call centre work
Taylor P., Baldry C.J., Gall G., Bain P.M., In : Employment, Trade Union Renewal and the Future of Work pp. 20-40 (2005)
Unionism, non-unionism and workers' attitudes to representation in four call centres
Bain P.M., Taylor P., Gilbert K., Gall G., In : The Future of Worker Representation pp. 62-81 (2004)
Representation at work: themes and issues
Heery E., Healy G., Taylor P., In : The Future of Worker Representation pp. 1-36 (2004)
Humour as subversion in two call centres
Taylor P., Bain P.M., In : Critical Realist Applications in Organisation and Management Studies (2004)
Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres
Bain P.M., Gall G., Gilbert K., Taylor P., In : The Future of Worker Representation pp. 62-81 (2004)
Call centre organising in adversity: from Excell to Vertex
Taylor P., Bain P.M., In : Union Organizing: Campaigning for Trade Union Recognition (2003)
Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres
Taylor P., Bain P.M., In : Re-Organizing Service Work: Call Centres in Germany and Britain pp. 42-63 (2002)

Conference Items

Cabin crew confidential – an analysis of real time postings in the BA dispute 2009-11
Taylor Philip, Moore Sian, British Universities Industrial Relations Association. 63rd Annual Conference 2013 (2013)
Cabin crew collectivism – labour process and mobilisation in the British airways dispute (2009-11)
Taylor Philip, Moore Sian, 31st International Labour Process Conference (2013)
Governance, labour and the global call centre value chain
Taylor Philip, International Labor and Employment Relations Association World Congress (2012)
Necessary but not sufficient : governance as co-ordination in global call centre value chains
Taylor Philip, Society for the Advancement of Socio-Economics (2012)
Inactive banana time : lean production and the degradation of work in the UK civil service
Carter R., Danford Andrew, Howcroft D, Richardson R, Smith A., Taylor Philip, 30th International Labour Process Conference (2012)
From boom to where? The experience of post-crisis work and employment in offshored BPO in India
Taylor Philip, D'Cruz Premilla, Scholarios Dora, Noronha Ernesto, 29th International Labour Process Conference (2011)
Gendered ill-health in the ‘new model office’ : the mean, lean regime in UK tax processing centres
Carter R., Danford Andrew, Howcroft D., Richardson R, Smith A., Taylor Philip, 29th International Labour Process Conference (2011)
A War on Sickies’ or a war on sick workers? : absence management and union representation in local government
Main J., Taylor Philip, 29th International Labour Process Conference (2011)
The missing link : Labour and the global call centre value chain
Taylor Philip, Outsourcing/Offshoring of Service Work Conference (2010)
Occupational ill-health and absence management under a lean regime in the UK civil service
Taylor Philip, Carter R., Danford A., Howcroft D., Richardson R., Smith A., Work, Employment and Society Conference 2010 (2010)
Accounting for human rights: doxic health and safety practices - the accounting lessons from ICL
Cooper C., Coulson A.B., Taylor Philip, APIRA Conference (2010)
The missing link : analysing the global call centre value chain
Taylor Philip, 28th International Labour Process Conference (2010)
The changing class relations of supervisors under lean production : the case of HMRC
Carter R., Danford A., Howcroft D., Richardson R, Smith A., Taylor Philip, 28th International Labour Process Conference (2010)
All they need is a chain : lean production and the new performance management in the British civil service
Danford A., Carter R., Howcroft D., Smith A., Richardson Helen, Taylor Philip, 28th International Labour Process Conference (2010)
Too scared to go sick : reformulating a research agenda on sickness absenteeism
Taylor Philip, Cunningham Ian, Newsome Kirsty, Scholarios Dora, 27th Annual Labour Process Conference (2009)
Accounting for human rights: doxic health and safety practices - the accounting lesson from ICL
Cooper Christine, Coulson A.B., Taylor P., The Interdisciplinary Perspectives on Accounting Conference (2009)
http://www.business.mmu.ac.uk/baa/Cooper%20Key%20Note%202.pdf
The good, the bad and the ugly : an overview of the Indian ITES-BPO sector
Howcroft D., Richardson H., Taylor Philip, 27th International Labour Process Conference (2009)
The lessons of the ICL/Stockline disaster
Taylor Philip, Cooper Christine, Connelly Lisa, Criticial Labour Studies Conference (2008)
Work organisation and the emergence of trade unionism in Indian call centres/BPO
Taylor Philip, Scholarios Dora, D'Cruz Premilla, Noronha Ernesto, 26th International Labour Process Conference (2008)
Indian call centres and business process outsourcing : an exploratory study of union formation
Taylor Philip, D'Cruz Premilla, Noronha Ernesto, Scholarios Dora, Work Employment and Society Conference (2007)

Reports

An Evaluation of the Indian BPO and Call Centre Industries in 2009
Taylor P., Scottish Development International/Scottish Enterprise (Funder), (2009)
Employees' perceptions of the impact of lean organization in HM Revenue and Customs
Carter R., Danford A., Howcroft D., Richardson H., Smith A., Taylor P., (2009)
Developments in the Indian BPO Industry
Taylor P., Scottish Development International/Scottish Enterprise (Funder), (2008)
Contact Centres in Scotland - the 2008 Audit
Taylor P., Anderson P., Scottish Development International/Scottish Enterprise (Funder), (2008)

Reviews

Call centres and human resource management
Taylor P., Organization Studies Vol 25, No. 9, pp. 1632-1638 (2004)
http://dx.doi.org/10.1177/017084060402500910