Welcome to the Professional Services Helpdesk. We are based within the McCance Building and provide dedicated I.T. support to the Professional Services staff within the University. Please feel free to explore the sections below to find out more about the services we provide and see our contact details section for further information on how to get in touch with us.
If you are a member of staff within the HaSS faculty, please visit here for further I.T. help.
If you are a member of staff of student within an academic faculty, please visit here for further I.T. help.
We offer a range of services to Professional Services staff:
- Hardware installation
- Software installation
- Processing of User Access Request and Temporary IT forms
- Laptop support
- Issuing IP addresses
- Configuration of mobile devices
- Connection to the University network
- Printer configuration
- Management of permissions to corporate services:
- Pegasus services
- Group mailboxes
- Shared I Drive folders
- Public folders
Where: McCance ground floor
When: Monday - Friday 08:30 - 17:00
The McCance IT helpdesk focuses on the needs of professional services staff.
The helpdesk offers a range of services including:
For more information please contact the helpdesk
t: 4000 (option 3)
Out of Hours Support
Dedicated out of hours IT support is available to all students. To access this service please contact:
t: 0800 923 0641
sms: 07781 482786
Please visit http://www.outofhourshelp.ac.uk/ for more information