Mik is Senior Research Fellow with specific research interests in performance measurement and performance management particularly for public sector organisations. His research expertise relates to benchmarking, process mapping and the use of the Balanced Scorecard as well as business analysis and modelling. He also specialises in strategic management and business planning.
Mik has degrees from Loughborough University and Birmingham University and is an elected Fellow of the Royal Statistical Society and an elected Fellow of the UK Operational Research Society.
Mik has extensive consultancy experience. In the private sector, he has worked, amongst others, with British Energy, British Gas, Babcock Rosyth, Coopers & Lybrand, General Accident, PricewaterhouseCoopers, Scottish & Newcastle, Scottish Nuclear Ltd, Shell UK Exploration, ScottishPower, Weir Pumps and Yarrow Shipbuilders.
He has also worked extensively with a variety of public sector organisations including the Scottish Government, the Northern Ireland Executive, NHS trust and boards, Inland Revenue, Civil Service College and the Scottish Police College as well as a number of central government agencies. His experience with local authorities includes Aberdeen City Council, Angus Council, Edinburgh City Council, Fife Council, Glasgow City Council, Highland Council, Perth and Kinross Council, Renfrewshire Council, South Lanarkshire Council, Stirling Council, West Dunbartonshire Council. He has also worked with a number of housing associations and with the voluntary sector.
He also has extensive overseas experience including UAE, Namibia, Brunei, and Poland.
Mik has also worked for Audit Scotland as part of the local government Best Value team. He is the author of a number of Audit Scotland/Accounts Commission publications including those on the use of benchmarking, the use of the Balanced Scorecard, the gap approach (Servqual) to measuring customer satisfaction and on the use of process mapping.
