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The client
Dell is a leading technology company. As an international company, they have offices all over the world including an office in Glasgow.
Client needs
A facilitated event was required for a group of graduates joining the business, as part of an induction week. The focus of the day was to be in customer service, team work and problem solving. There was a particiular interest in Lego Serious Play and how that could be used on the day.
Why Strathclyde?
As certified Lego Serious Play facilitators we were able to offer a one-day workshop using lego to develop the areas they had highlighted.
How we helped
The workshop used Lego Serious Play to explore and develop the following areas:
- Key strengths
- Team work and share strengths
- Best/worst customer
- A great customer service team
- The Big Build - Teams and great customer service
