Student information & FAQsGuidance for Student Accommodation

Self-isolation & quarantine support

If you test positive for COVID-19 and have to self isolate, we're here to help. Watch our video to find out everything you need to know about self-isolating as a Strathclyde student.

COVID-19 Protection Level 4

Please note that Glasgow is currently in COVID-19 Protection Level 4. Please ensure you read our Protection Level 4 web page.

The Scottish Government issued new guidance for students returning to university for Semester 2, including student accommodation, international students, exams and placements - 22 January 2021.


If you have left materials related to your studies, the Scottish Government advises that you should not return to collect them. Please contact your Department or School to see how best they can support you until the restrictions permit you to return in person.

If your materials are critical to learning and there is no alternative way to learn then a one-off exceptional collection of materials from residences may take place. You should notify us in advance to make suitable arrangements for you to return safely. You must undertake any travel in accordance with the Scottish Government’s safe travel guidance.  You should only remain in your accommodation for as long as is necessary to pick up your belongings and you should not stay overnight.  Essential medical supplies, which cannot be provided by another route, may also be collected from accommodation.  Email us on to discuss.

Please contact us to discuss this and we will make arrangements for you to collect your belongings at a later date, when restrictions allow. However, if this is not possible, and you cannot wait then you can return to collect belongings. You should ensure that you follow Scottish Government travel guidance and guidance on moving home whilst doing so. Please get in touch with us to help you arrange to do this. Email us on

Testing is an important tool in helping to prevent the transmission of the virus. We therefore strongly encourage you to take two tests when you return to your term-time accommodation to help mitigate the risk of asymptomatic transmission of COVID-19. Please book your test at our COVID-19 Test Centre.

Yes, this is encouraged where it is a practical option. You can travel in a private car to return to your term-time accommodation. You should not share a car with anyone outside your household, extended household or end of term household to minimise risks of transmission unless there is no reasonable alternative.

Yes, as long as you don’t have any symptoms of COVID-19 or need to self-isolate because you have tested positive or are a close contact of someone who has tested positive. If you are using public transport you should follow the Scottish Government’s guidance on how to travel safely. This includes wearing a face covering unless you are exempt, planning your journey in advance to avoid busy times and routes, washing/sanitising your hands regularly, and keeping your distance while travelling where possible.

The Scottish Government recognises that in some very limited circumstances, it may not be possible for you to remain at the household you changed to over the winter break. In these circumstances, you should contact us to discuss how we can support you. Email us on

Please contact us to discuss this. You are able to return home on a permanent basis, provided this can be done safely. It may be advisable to delay a home move, where this is possible, and you should follow the Scottish Government’s guidance on moving home. You should consider any return home carefully before making a decision, but we recognise that there may be circumstances where it may not be possible for you to remain in student accommodation.  Email us on

Yes, the Scottish Government recognises that a reasonable excuse for returning to your term-time accommodation could include wellbeing reasons or employment purposes (the latter only for essential work that cannot be undertaken from home).  Please get in touch with us to arrange your return. Email us on

Yes. If you are a student living in Wales, England or Northern Ireland you will still be able to return once we have advised that you should do so. We will email you regularly with updates and you can also follow our advice on

The Scottish Government guidance is to stay at home. You can read the Scottish Government Stay at home guidance here.

To minimise the risk of spreading the virus, you must stay at home as much as possible. By law, in a Level 4 area, you can only leave your home (or garden) for an essential purpose.

You can meet one member of one other household outdoors. You should not meet inside another household. Please read our guidance on Level 4 Protection Level. Glasgow moved into COVID-19 Protection Level 4 on 26 Dec 2020. 

It is an offence not to comply with the temporary lockdown restrictions. 

It is essential that you adhere to the legislation.  Gatherings exceeding the rules create a significant risk of spreading the virus.

The Scottish Government guidance recognises that there may be exceptional reasons why students may need to return home.

An exceptional reason might include a visit home for a family emergency, such as a bereavement, or for wellbeing reasons.

The Scottish Government guidance encourages students to remain on campus.

You should stay within your student accommodation and follow the guidance on self-isolating.

You must let us know if you are isolating by emailing

Information and guidance will be emailed to you the same day.

Please also consult our online guidance for students isolating off campus and those isolating on campus

If you require additional support while you are self-isolating, please contact in the first instance to discuss the support in place for you. We are here to help.

Many members of University staff have volunteered to act as buddies for students who are self-isolating – these staff are very keen to keep in touch and support you during this time.

A staff buddy is someone with whom you can have email and zoom contact on a regular basis to support you and as a route for you to ask questions or discuss concerns.

If you’d like to have a buddy for the period of your self-isolation, please email with the word 'buddy' in the subject line.

We understand that self-isolation can be challenging and we have a range of measures in place to support student mental health and wellbeing during this period:

If you are self-isolating in a University Hall of Residence, you will be provided with a free food pack and free cleaning products. If you require either or both of these packs please email will also be offered daily check-ins from staff volunteers through the buddy programme.

We are hosting twice daily Zoom drop-ins for students residing on campus to allow direct access to advice, information and support on mental health and wellbeing issues. Over weekends we are hosting daily online drop-ins.

We are enhancing our provision for students living in halls on and off campus to include named counsellors for each hall of residence. This will include access to a professional counsellor 7 days a week.

You can also continue to make direct referrals to the Disability & Wellbeing Service to access mental health and wellbeing support. Our Early Intervention Team are offering same-day initial appointments to students who require support. You can review the Disability & Wellbeing Service webpages or email the service directly for further information.

The University recognises that some students are experiencing financial challenges as a result of the impact of Covid-19.

The University has also established a dedicated Covid19 Hardship Fund. To apply to the fund please visit our web page An application to this fund will also be considered for other appropriate funds including the Discretionary Fund.

We have also established a Covid-19 Relief Scholarship for returning students to address individual financial issues, including outstanding and ongoing tuition fee payments. Please contact

General advice and guidance on student financial support can be found here.

Following the Scottish Government announcement in December, which outlined dates for the staggered return of undergraduate students to University Accommodation in January, undergraduate students who were due to return to their hall of residence after the winter vacation were to be provided with a fixed sum refund equivalent to 3 weeks’ rent.

In light of the most recent update to guidance (8th January and 15th January), the refund provided to undergraduate students who have had to delay return to their hall of residence has been increased to a fixed sum refund equivalent to 6 weeks’ rent.  This position will be kept under review, in keeping with the protection level in place and future government guidance.

If you need to return home because you require the support and care of a friend, family member or other supportive person to allow you to comply with the requirement to self-isolate, it is important you follow the guidance on self-isolating to ensure any return home can take place as safely as possible. Reasons for needing support may include, but are not limited to, physical, financial or mental health support.

If you are considering going home, please bear in mind that the University is providing enhanced mental health and wellbeing and financial support for students who are isolating on campus.

Please also bear in mind that if you go home to self-isolate, the household you are returning to should also self-isolate.

If you are isolating and decide to go home you should not use public transport to travel home. You should follow the national travel guidance.

If you are being collected from your accommodation by a parent, family member, friend or other supportive person, they should contact the village office by email for guidance on how to do so safely.

When returning to your accommodation after your short visit home, please consider how best to travel and whether any precautions may be needed when returning. You should also contact  to let us know you are returning.

Yes. As you and the University have entered into a contract for your accommodation for 39 weeks your room will kept for you for the duration of the contract.

No. Your accommodation contract covers short periods away from your University flat.

If you are withdrawing from your course and plan to return to your family home on a permanent basis, you should notify your academic Department or School and Accommodation Services of your plans.

Before making your decision it is helpful to discuss your options with a member of staff from your department.

The Careers Service Team are also a valuable source of information and advice. You can contact the team on

The Coronavirus (Scotland) (No. 2) Act 2020 introduced notice to leave periods for students residing in halls of residence and Purpose Built Student Accommodation (PBSA).  Under the legislation, you are obliged to give the University 28 days’ notice of your intention to depart from your hall of residence.

In recognition of the exceptional circumstance of the Covid-19 pandemic, the University will release you from your contract on the day you leave and will not charge you for the 28 day notice period.

To end your occupancy agreement your accommodation should be cleared of all your belongings and your keys and completed departure form should be returned to the Village Office.