Opening Hours

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Opening Hours

Information Services offers a wide range of facilities to students, staff and visitors. Find out when they are available to you.


 

Main Library

From Monday 23rd September, the Andersonian Library will be open from 7am until midnight on weekdays and 9am until 9pm on weekends.

Please refer to the Library Opening Hours page for more details.

IT Helpdesks

Students and academic staff

The  helpdesk  is on level 3 of the Library

Please refer to the Library Opening Hours page for opening hours

The Main helpdesk offers students and academic staff support with all IT issues. The Helpdesk staff will be able to direct your enquiry to the right member of Technical Services.

Some of the services offered by the helpdesk include:

  • Administering DS username and passwords
  • Issuing IP numbers
  • Set-up of university mobile phones
  • Pegasus software support
  • General enquiries

For more information please contact the helpdesk

 

Professional Services staff

The IT Helpdesk on McCance ground floor is open Monday - Friday 08:30 - 17:00

The McCance IT helpdesk focuses on the needs of professional services staff.

The helpdesk offers a range of services including:

  • Hardware installation
  • Software installation
  • Access request forms
  • Mailboxes

For more information please contact the helpdesk

e: cas-help@strath.ac.uk

t: 4000 (option 3)

24/7 IT Support

Out of Hours Support

24/7 IT and Library Support 

Dedicated out-of-hours IT and Library Support is available to all staff and students. This is provided by our partner Capita, who will endeavour to resolve any minor enquiries and will escalate any major incidents to the on-duty Incident Manager from Information Services.

To access this service please contact:

e: OOH-Support@capita.co.uk

t:  0141 548 4444

Data Protection

In order to provide this service, personal data required for staff/student verification/authentication purposes is securely transferred to Capita.  This includes: DS Account, Name, Strathclyde email address and Student Registration number. All personal data will be processed securely and in accordance with the Data Protection Act 1998. Personal data will only be processed by Capita for the purposes of providing out-of-hours support.

For more information about Data Protection at the University please see
www.strath.ac.uk/dataprotection

For more information about Capita please see
http://www.capita-mits.co.uk/Home   

 

Campus PC Labs

Campus PCs are available throughout campus and are open for use during building hours. Please check with Estates Services for building operation times.