Professional Services Helpdesk

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Welcome to the Professional Services Helpdesk. We are based within the McCance Building and provide dedicated IT support to Professional Services staff within the University.

Explore the sections below to find out more about the services we provide. If you'd like to get in touch with us you can:

Academic staff and students

The Andersonian Library Helpdesk provides IT and Library support for academic staff and students.

Services we offer

We offer a range of services to Professional Services staff:

  • Hardware installation
  • Software installation
  • Processing of User Access Request and Temporary IT forms
  • Laptop support
  • Issuing IP addresses
  • Configuration of mobile devices
  • Connection to the University network
  • Printer configuration
  • Management of permissions to corporate services:
    • Pegasus services
    • Group mailboxes
    • Shared I Drive folders
    • Public folders

 

 

Opening hours

Where: McCance ground floor

When: Monday - Friday 08:30 - 17:00

The McCance IT helpdesk focuses on the needs of professional services staff.

The helpdesk offers a range of services including:

For more information please contact the helpdesk

e: cas-help@strath.ac.uk

t: 4000 (option 3)


Out of Hours Support

24/7 IT and Library Support 

Dedicated out-of-hours IT and Library Support is available to all staff and students. This is provided by our partner Capita, who will endeavour to resolve any minor enquiries and will escalate any major incidents to the on-duty Incident Manager from Information Services.

To access this service please contact:

e: OOH-Support@capita.co.uk

t: 0141 548 4444

Data Protection

In order to provide this service, personal data required for staff/student verification/authentication purposes is securely transferred to Capita.  This includes: DS Account, Name, Strathclyde email address and Student Registration number. All personal data will be processed securely and in accordance with the Data Protection Act 1998. Personal data will only be processed by Capita for the purposes of providing out-of-hours support.

For more information about Data Protection at the University please see
www.strath.ac.uk/dataprotection

For more information about Capita please see
http://www.capita-mits.co.uk/Home

 

 

 

User documentation

 

Outlook Documentation


Adding a Mailbox in Outlook 2003                               

Adding a Mailbox in Outlook 2007

Adding a Mailbox in Outlook 2010

Adding a Public Folder Calendar to Favourites

 

Forms


 

 

Apple iPad/iPhone


Recommended iPad Apps

Useful links