EMIS Replacement

University campus

In 2017 Estates Services commenced work on a major project to introduce a new facilities management system that would improve operational efficiency and provide a better service to our customers. All departments have now been transferred over to the new system.

What is this project about?  

The new system, the EMS (Estates Maintenance Services), has replaced the older EMIS system, which was used for administering all routine maintenance and recoverable works, as well as the Frontline system which was used to organise the planned preventative work undertaken by the department. 

What is happening now?

All departments have now been transferred over to the new system.

What are the benefits of the new system?

The highlights of the new system include:

  • a new customer interface
  • real-time updates on work requests
  • an enhanced reporting capability
  • the allocation of tasks to trade operatives via mobile devices

The system is linked in with the existing FMS system and will form a separate menu option within that system. It will have a very familiar look and feel, which should make the transition to the new system very easy for those of you who are already FMS users. 

If you would like more information of the system, please see the EMS FAQs or contact the Helpdesk.

Feedback so far

"I am very impressed with the slickness of the new EMS process. It was very easy to navigate my way round the new system as the training video was very clear and precise. All our staff are fully trained and feel comfortable using the system.  I like how the Estates team get the job raised to their phone meaning a quick response." 

"The new system is much quicker and user-friendly. It’s easier to look up a request that has been submitted and see further details, including target completion date and project manager."

"The new system is straightforward for entering maintenance requests."