Telephone Services

The Estates Services Telecommunications section handles a wide variety of services including:

  • switchboard provision
  • call billing
  • installations and alterations
  • provision of new phones
  • telephone fault resolution
  • telephone usage guidance
  • conference calls

Full details on each of these and others can be found below.

Telephone Faults and Changes

Dial '0', to report the fault to the switchboard operators (or 4455 for the Supervisor). All changes should be emailed to:

Installations and Alterations

All requests should be emailed to the Switchboard Supervisor, Denise Norris

Please ensure you quote your budget code within the email request.

Costs for work are as follows:

  • Wiring and socket provision: £120.00
  • New number allocation: £271.62
  • Telephone instrument: £40.00

Telephone Use Quick Reference Guide

To transfer a call: R + Extension Number

To return to caller: R * 1


To divert your calls to another extension:

On no reply only: *2 + the other extension number. To cancel: #2

On busy only: *4 + the other extension number. To cancel: #4

At All times: *5 + the other extension number. To cancel: #5


To divert calls from another extension to your own: *66 + the other extension number

To cancel this type of divert:##5 + the other extension number

Please ensure that the extension number is correct when using divert.

Automatic call back: 1

Cancel automatic call back: ##1

Group call pickup: *3 (if in system call pickup group)

Call pickup: **3 + extension number (any phone)

Save number: *9

Use saved number: #9

Last external number dialled: *0


Conference Calls

Only one external number and the other parties to be extensions:

Call 1st number to establish 2 party call, then press R, dial 3rd party extension, wait for reply, press R*69 to bring into conference. Press R. Dial 4th party, wait for reply, press R*69. Continue adding extensions to conference in this way until conference is complete. To leave conference simply hang up.