Service Commitment

Service Commitment

Whether you are employed in the University, considering employment here, or seeking information, we want you to feel that the treatment you receive from this office is courteous, professional and constructive.

For this reason, we have set high standards for our dealings with clients in general and will be happy to explain the standards we are operating which are relevant to our specific dealings with you.

We are committed to achieving the standards we have set and to receiving and acting upon constructive feedback from our clients.

If you are not satisfied with the service you have received, please raise the matter in the first instance with the person with whom you have been dealing. This person will either deal with the complaint to your satisfaction or else advise you how to proceed next. If you feel that dealing with the matter in this way is inappropriate, then write to me, and I will respond.

Sandra Heidinger
Director Human Resources