Professor Graeme McLean
Marketing
Personal statement
Professor McLean's research and teaching interests lie within digital marketing. In particular, he actively explores how consumers behave and interact with technology and the influence technology can have on service provision.
Prof McLean's research is published in world leading academic journals including but not limited to the Journal of Travel Research, Journal of Business Research, European Journal of Marketing, Psychology and Marketing, Information Technology and People, Technological Forecasting and Social Change, Computers in Human Behavior, and the International Journal of Contemporary Hospitality Management.
Graeme disseminates his research at Internationally recognised conferences such as the Academy of Marketing Science, Marketing Theory and Practice, EMAC, QUIZ, SERVSIG, the Academy of Marketing and the Society for Marketing Advances. Additionally, his research has been covered in mainstream media including The Times, The Herald, the Scotsman, the Independent, and the Conversation. He has also been interviewed on BBC radio Scotland and invited to Channel 4 with regard to his work on dynamic pricing and augmented reality in marketing.
Graeme collaborates closely with industry through funded PhD scholarships, KTP projects and Innovation vouchers. His research has been funded by a number of international organisations including Arnold Clark, UKRI, Innovate UK, Scottish Enterprise, and the Saudi Rae'd fund. Since 2018, Graeme has attracted more than £600,000 in funding.
Prof McLean holds editorial positions and often serves as track chair at International academic conferences. He currently holds a Visiting Professor position at King Faisal University in Saudi Arabia. In 2021-2022, Graeme was an invited scholar at Edinburgh University and delivered a series of lectures on Digital Marketing.
Prof McLean introduced and is the Director of the MSc in Digital Marketing Management (DMM). The DMM has been designed to combine the latest academic research with industry perspectives. At the postgraduate level, he delivers modules on Strategic Digital Marketing, e-Marketing in Practice and the Digital Transformative Project.
Prof McLean is also the author of the internationally leading online textbook 'Digital Marketing Fundamentals', courseware produced by Digi Marketing Edu.
At the undergraduate level Prof McLean is the coordinator of the core 3rd year Marketing Communications in a Digital Age module. This module provides students with both a practical and theoretical perspective on digital marketing.
Before joining the department of marketing, Graeme studied at both undergraduate and postgraduate level at The University of Strathclyde where he obtained his PhD. He worked in numerous marketing and consultancy roles and was previously a Lecturer in Marketing at The University of the West of Scotland.
Area of Expertise
Digital Marketing, Customer Service, Customer Experience
Prize And Awards
- Teaching Excellence Award Nomination
- Recipient
- 1/5/2023
- Teaching Excellence Award Nomination
- Recipient
- 5/5/2021
- King Faisal University Faculty Enrichment University Medal
- Recipient
- 29/8/2019
- 2019 Best Conference Paper - Managerial Contributions
- Recipient
- 1/6/2019
- Teaching Excellence Award Nomination
- Recipient
- 1/5/2019
- Teaching Excellence Award Nomination
- Recipient
- 1/5/2018
Publications
- Revealing the double-edged sword : introducing the technology and consumer well-being paradox model
- McLean Graeme, Krey Nina, Barhorst Jennifer Brannon
- Psychology and Marketing, pp. 1-16 (2024)
- https://doi.org/10.1002/mar.22110
- Exploring the role of automated touchpoints in B2B customer journeys
- Lehto Sissi, Alexander Matthew, McLean Graeme, Jaakkola Elina
- 13th SERVSIG Conference (2024)
- Personalising the consumer experience using an AI-driven hybrid recommender system
- Ang Min Hui, McLean Graeme, Halvey Martin
- 13th SERVSIG Conference (2024)
- Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes
- Barhorst Jennifer Brannon, McLean Graeme, Krey Nina, Javornik Ana, Evanschitzky Heiner
- Journal of Business Research Vol 164 (2023)
- https://doi.org/10.1016/j.jbusres.2023.113886
- What keeps me engaging? : a study of consumers' continuous social media brand engagement practices
- Osei-Frimpong Kofi, Appiah Otoo Brigid A, McLean Graeme, Islam Nazrul, Soga Lebene Richmond
- Information Technology & People Vol 36, pp. 2440-2468 (2023)
- https://doi.org/10.1108/ITP-11-2021-0850
- Exploring mental time travel experiences and their influence on behavioral intentions and learning
- Barhorst Jennifer Brannon, Krey Nina, McLean Graeme
- Psychology and Marketing Vol 40, pp. 1615-1633 (2023)
- https://doi.org/10.1002/mar.21828
Professional Activities
- Psychology and Marketing (Journal)
- Guest editor
- 1/2/2022
- Academy of Marketing Science
- Member of programme committee
- 15/1/2022
- University of Edinburgh Business School
- Visiting lecturer
- 15/1/2022
- Computers in Human Behaviour (Journal)
- Editorial board member
- 1/10/2021
- 12th SERVSIG 2022
- Chair
- 1/10/2021
- External Examiner - Birmingham City University
- Examiner
- 1/9/2021
Projects
- International Camel Organisation
- McLean, Graeme (Principal Investigator)
- This will fund research on the role of technology in enhancing international consumers’ understanding of Camel products
- 01-Jun-2022 - 03-Jun-2024
- Arnold Clark Innovation Centre
- McLean, Graeme (Principal Investigator)
- This project is focusing on enhancing the educational experience for individuals visiting the Arnold Clark innovation centre. The work draws together individuals across faculties and departments within the University.
- 05-Nov-2021 - 03-Nov-2023
- KTP - Rico Developments Ltd t/a Adimo. Development of a fully automated, multi-lingual algorithm, recipe creation platform
- Wallace, William (Principal Investigator) McLean, Graeme (Co-investigator) Revie, Crawford (Co-investigator) Roussinov, Dmitri (Co-investigator)
- 04-Oct-2021 - 03-Oct-2023
- Future Customer Purchasing Behaviour & Reflective Business Services (Sania Shakeel)
- McLean, Graeme (Principal Investigator)
- 11-Jan-2021 - 31-Jan-2024
- Arnold Clark 2030 PhD Scholarships - The Future of the Automotive Industry
- McLean, Graeme (Principal Investigator)
- The Arnold Clark 2030 project is an innovative project seeking to aid Arnold Clark with their future business strategy looking forward to 2030. The work involves the funding of five PhD Scholarships in pursuit of understanding the future of the automotive industry.
The research will draw on expertise across three University departments including: Marketing, Computer and Information Science and Electronic and Electrical Engineering. In the ambition to be the front-runner in the new transport industry by 2030, Arnold Clark recognise that the customer of tomorrow is likely to have different buying habits and needs to the customer of today. Accordingly, the Arnold Clark 2030 project will examine future customer behaviour and how this reflects on Arnold Clark’s business model. More specifically, the research will examine the use of advanced technology as part of the customer journey, understanding customer needs through artificial intelligence and understanding the complexity of electric vehicles and the demands on the wider infrastructure and business opportunities.
Funding Value: £398,276 - 01-Dec-2019 - 28-Feb-2025
- Virtual Reality, Augmented Reality and Social Media... Is technology the gateway for destination tourism
- McLean, Graeme (Principal Investigator) Alyahya, Mansour (Co-investigator)
- Behind the United Arab Emirates, Saudi Arabia is the second largest tourist destination in the middle east with over 16 million people visiting in 2017. However, most of these visits involve religious pilgrimages. Given Saudi Arabia's 2030 strategy, there is enormous growth for tourism in the country, particularly given the relaxed rules over tourist visas. According to the World Travel and Tourism Council (WTTC), tourism in Saudi Arabia added 9% to the kingdom's total economy and is worth $63 billion.
This project aims to understand the role of advanced technologies such as Virtual Reality and Augmented Reality in stimulating traveler interest in visiting Saudi Arabia. Additionally, the project aims to uncover the role that AR may play within social media to encourage travelers to share content and experiences.
Funding:
Funding awarded by Saudi Arabian Ministry of Tourism R'aed Track for £9,900 in cooperation with colleagues at Kind Faisal University. Grant number:207004 - 01-Dec-2019 - 31-May-2022