The business improvement team

Continuous improvement for your business Meet the team

We specialise in Lean and Continuous Improvement in the Higher Education sector.

Our work facilitates improved ways of working for our students, staff and clients. We also collaborate with other professionals across the Higher Education sector. We each bring our own knowledge and experience from a wide range of backgrounds. 

John Hogg smiling at the camera

John Hogg, Director of Continuous Improvement

As Director of Continuous Improvement, John is responsible for providing leadership and direction to the University’s continuous improvement activity and national Higher Education agendas including Value for Money, Effectiveness and Efficiencies.

John’s current external commitments include being a member of the Lean HE Global Steering Group, Universities Scotland Efficiencies Taskforce, and Convenor of the Scottish Higher Education Improvement Network.

Graeme Gilkes smiling at the camera

Graeme Gilkes, Business Improvement Manager

 As Business Improvement Manager Graeme is responsible for managing a variety of continuous improvement projects across the University, delivering efficiencies and enhancing the staff and student experience.

Graeme joined the team in November 2017. In his last role Graeme was responsible for developing Lean Continuous Improvement as a system of operation and delivering Lean six sigma projects.

Elaine Macfarlane smiling to camera

Elaine Macfarlane, Business Improvement Manager

As Business Improvement Manager, Elaine is responsible for the management of a variety of continuous improvement projects across the University designed to maximise efficiencies while optimising staff and student experience. Elaine joined the team in February 2018. Prior to joining the team Elaine worked in both the Financial Services and Utilities sectors as a project manager and change professional.

Susan Hillis smiling at the camera

Susan Hillis, Business Improvement Assistant

Susan facilitates improvement sessions using a variety of Lean tools and techniques. She also provides administrative support to improvement projects.

Susan joined the University in 2007, working in Human Resources. There, she handled recruitment and contract administration for the Faculty of Engineering, before joining the Business Improvement Team in 2014. Susan is currently an active member of the Centre for Sport & Recreation Advisory Board within the University.

Paula McCoullough smiling at the camera

Paula McCullough, Administrative Assistant

Paula joined the University in January 2016. She's responsible for providing administrative support to the Director of Continuous Improvement and multiple business improvement projects, as well as coordinating training programmes and events.

Paula has extensive administrative experience in the education and aerospace industries and brings significant experience coordinating major business projects, including company divestitures, rebranding exercises and award ceremonies.