The word 'Team' on a table with chairs around it

Continuous improvement for your business Meet the team

We specialise in Lean and Continuous Improvement in the Higher Education sector.

Our work facilitates improved ways of working for our students, staff and clients. We also collaborate with other professionals across the Higher Education sector. We each bring our own knowledge and experience from a wide range of backgrounds. 

John Hogg smiling at the camera

John Hogg, Director of Continuous Improvement

As Director of Continuous Improvement, John is responsible for providing leadership and direction to the University’s continuous improvement activity and national Higher Education agendas including Value for Money, Effectiveness and Efficiencies.

John’s current external commitments include being a member of the Lean HE Global Steering Group, Universities Scotland Efficiencies Taskforce, and Convenor of the Scottish Higher Education Improvement Network.

heather lawrence smiling at the camera

Heather Lawrence, Head of Continuous Improvement

Heather is responsible for designing and leading strategic continuous improvement. Since 2009, she's worked closely with senior leaders to deliver complex initiatives such as Postgraduate Admissions, MBA International Debt Recovery, and the publication Moving Forward: Implementing the ‘Guidelines for the Alternative Care of Children’ launched at the UN. She also co-wrote A Guide to Evidencing the Benefits of Business Process Improvement.

Susan Hillis smiling at the camera

Susan Hillis, Assistant Facilitator, Continuous Improvement Directorate

Susan facilitates improvement sessions using a variety of Lean tools and techniques. She also provides administrative support to improvement projects.

Susan joined the University in 2007 in Human Resources, where she handled recruitment and contract administration for the Faculty of Engineering, before joining Continuous Improvement in 2014. She is currently an active member of the Strathclyde Sport Advisory Board within the University.