We specialise in Lean and Continuous Improvement in the Higher Education sector.
Our work facilitates improved ways of working for our students, staff and clients. We also collaborate with other professionals across the Higher Education sector. We each bring our own knowledge and experience from a wide range of backgrounds.
John Hogg, Director of Continuous Improvement
As Director of Continuous Improvement, John is responsible for providing leadership and direction to the University’s continuous improvement activity and national Higher Education agendas including Value for Money, Effectiveness and Efficiencies.
John’s current external commitments include being a member of the Lean HE Global Steering Group, Universities Scotland Efficiencies Taskforce, and Convenor of the Scottish Higher Education Improvement Network.
Graeme Gilkes, Business Improvement Manager
As Business Improvement Manager Graeme is responsible for managing a variety of continuous improvement projects across the University, delivering efficiencies and enhancing the staff and student experience.
Graeme joined the team in November 2017. In his last role Graeme was responsible for developing Lean Continuous Improvement as a system of operation and delivering Lean six sigma projects.
Heather Lawrence, Business Improvement Manager
Heather is responsible for designing and leading strategic continuous improvement. Since 2009, she's worked closely with senior leaders to deliver complex initiatives such as Postgraduate Admissions, MBA International Debt Recovery, and the publication Moving Forward: Implementing the ‘Guidelines for the Alternative Care of Children’ launched at the UN. She also co-wrote A Guide to Evidencing the Benefits of Business Process Improvement.
Graham Ross, Business Improvement Manager
Graham is responsible for managing a variety of continuous improvement projects across the University, focusing on improving both student and staff experience while creating efficiency gains. Since joining the University in 2015 he's developed training materials to support ongoing Continuous Improvement as well as internal and external delivery of the Lean for Leaders Training Programme.
Susan Ali, Business Improvement Facilitator
Susan supports change management and business improvement initiatives. She also facilitates sessions utilising a variety of Lean tools and techniques.
Susan joined the University in 2005, working in Student Experience as part of the Admissions Team. After a successful secondment taking part in a University-wide project, Susan joined the team.
Susan Hillis, Assistant Business Improvement Facilitator
Susan facilitates improvement sessions using a variety of Lean tools and techniques. She also provides administrative support to improvement projects.
Susan joined the University in 2007 in Human Resources, where she handled recruitment and contract administration for the Faculty of Engineering, before joining the Business Improvement Team in 2014. She is currently an active member of the Centre for Sport & Recreation Advisory Board within the University.