We specialise in Lean and Continuous Improvement in the Higher Education sector.
Our work facilitates improved ways of working for our students, staff and clients. We also collaborate with other professionals across the Higher Education sector. We each bring our own knowledge and experience from a wide range of backgrounds.
John Hogg, Director of Continuous Improvement
As Director of Continuous Improvement, John is responsible for providing leadership and direction to the University’s continuous improvement activity and national Higher Education agendas including Value for Money, Effectiveness and Efficiencies.
John’s current external commitments include being chair of Lean HE Europe and a member of the Lean HE Global Steering Group. JOhn was previously the Chair of Lean HE Scotland and a member of Universities Scotland Efficiencies and Effectiveness Committee. John is also a non-executive board member at Glasgow Kelvin College and is also currently Chair of the College's Audit & Risk Committee.
Heather Lawrence, Head of Continuous Improvement
Heather supports the development and leadership of the Continuous Improvement Directorate, working in partnership with senior colleagues to design and deliver strategic improvement strategies focused on significantly enhancing operational performance.
Heather joined the University in 2009 and supported the transitional management of SIRCC to the Centre for Excellence for Looked after Children in Scotland (CELCIS) and was responsible for leading organisational developments and projects such as the creation of Moving Forward: Implementing the ‘Guidelines for the Alternative Care of Children’ launched at the UN’s Palais des Nations in Geneva in March 2013. Heather holds a BA with Distinction in Business and Management Studies and a Masters in Business Administration (MBA) with Distinction from the University of Strathclyde.
Heather is a Trustee on the Governance Board for the Charity SiMBA who provide support to families who have suffered the loss of a baby.
Graeme Gilkes, Manager, Continuous Improvement Directorate
Graeme is responsible for managing a variety of continuous improvement projects across the University, delivering efficiencies and enhancing the staff and student experience.
Graeme joined the team in November 2017. In his last role Graeme was responsible for developing Lean Continuous Improvement as a system of operation and delivering Lean six sigma projects.
Graham Ross, Manager, Continuous Improvement Directorate
Graham is responsible for managing a variety of continuous improvement projects across the University, focusing on improving both student and staff experience while creating efficiency gains. Since joining the University in 2015 he's developed training materials to support ongoing Continuous Improvement as well as internal and external delivery of the Lean for Leaders Training Programme.
Susan Ali, Facilitator, Continuous Improvement Directorate
Susan supports change management and continuous improvement initiatives. She also facilitates sessions utilising a variety of Lean tools and techniques.
Susan joined the University in 2005, working in Student Experience as part of the Admissions Team. After a successful secondment taking part in a University-wide project, Susan joined the team.
Susan Hillis, Assistant Facilitator, Continuous Improvement Directorate
Susan joined Continuous Improvement in 2014. She facilitates improvement sessions using a variety of Lean tools and techniques. Susan also provides administrative support to improvement projects.
Susan joined the University in 2007, working in Human Resources. In this role she handled recruitment and contract administration for the Faculty of Engineering. She also provided lead administrative support for Regrading Panels and Contribution Pay. Susan holds a BA in Applied Business and Management. Susan is currently an active member of the Strathclyde Sport Advisory Board within the University.