The word 'Team' on a table with chairs around it

Continuous improvement for your businessMeet the team

We specialise in Lean and Continuous Improvement in the Higher Education sector.

Our work facilitates improved ways of working for our students, staff and clients. We also collaborate with other professionals across the Higher Education sector. We each bring our own knowledge and experience from a wide range of backgrounds. 

John Hogg smiling at the camera

John Hogg, Director of Continuous Improvement

As Director of Continuous Improvement, John is responsible for providing leadership and direction to the University’s continuous improvement activity and national Higher Education agendas including Value for Money, Effectiveness and Efficiencies.

John’s current external commitments include being chair of Lean HE Europe and a member of the Lean HE Global Steering Group. JOhn was previously the Chair of Lean HE Scotland and a member of Universities Scotland Efficiencies and Effectiveness Committee. John is also a non-executive board member at Glasgow Kelvin College and is also currently Chair of the College's Audit & Risk Committee.

heather lawrence smiling at the camera

Heather Lawrence, Head of Continuous Improvement

Heather supports the development and leadership of the Continuous Improvement Directorate, working in partnership with senior colleagues to design and deliver strategic improvement strategies focused on significantly enhancing operational performance.

Heather joined the University in 2009 and supported the transitional management of SIRCC to the Centre for Excellence for Looked after Children in Scotland (CELCIS) and was responsible for leading organisational developments and projects such as the creation of Moving Forward: Implementing the ‘Guidelines for the Alternative Care of Children’ launched at the UN’s Palais des Nations in Geneva in March 2013. Heather holds a BA with Distinction in Business and Management Studies and a Masters in Business Administration (MBA) with Distinction from the University of Strathclyde.

Heather is a Trustee on the Governance Board for the Charity SiMBA who provide support to families who have suffered the loss of a baby.

Susan Hillis smiling at the camera

Susan Hillis, Assistant Facilitator, Continuous Improvement Directorate

Susan joined Continuous Improvement in 2014. She facilitates improvement sessions using a variety of Lean tools and techniques. Susan also provides administrative support to improvement projects.

Susan joined the University in 2007, working in Human Resources. In this role she handled recruitment and contract administration for the Faculty of Engineering. She also provided lead administrative support for Regrading Panels and Contribution Pay. Susan holds a BA in Applied Business and Management. Susan is currently an active member of the Strathclyde Sport Advisory Board within the University.