Estates ServicesFrequently Asked Questions

Submit non-emergency service and maintenance requests online. If you can't access the system, please email us. For emergency work requests, please call the Estates Helpdesk on extension 2164. Outside office hours, you can contact Security Services on 3333.

Please email the Estates Helpdesk on estates.helpdesk@strath.ac.uk

If you are a student or other (non-staff member) wishing to raise a complaint, please see the University Complaints Handling procedure.

You will need to apply for a parking permit. The annual ballot for parking spaces takes place in May and June each year. Please see the Car Parking page for more information.

Security Services provides a service for the collection and sorting of outgoing post.

All mail is processed through our franking system and most mail is delivered using Royal Mail.

The costs of posting each item are charged to the department sending it. The amount you will be charged to send mail via Royal Mail depends on the size, weight and whether the item you are sending is 1st or 2nd class. To save money, it is cheaper to fold large documents so they can fit into a smaller envelope. Smaller, lighter items cost less to send than larger, heavier ones.

For more detailed information on the Royal Mail charging system please visit the Royal Mail website.

If you are unable to get a lift on campus to operate, please phone the Helpdesk on 2164 so we can call out the lift repair company to fix the problem.

If the fault involves a lift being stuck between floors, with doors either fully or partially open, please let the Helpdesk know. We will contact Security who will arrange to cordon off the area immediately.

If you are caught in a lift, please use the lift call button on the panel located at the side of the door in each lift, so we can arrange for help to arrive. The call will automatically go to an emergency phone located at the Estates Helpdesk (out of hours this will divert to Security Control). The lift call button can be reused for any time you need to speak to the Helpdesk staff.

Drinkable water supply within the University is provided either directly from mains water from the Scottish Water network or from cold water storage tanks within buildings.

Estates Services manage water services within the University, with the following procedures in place:

  • all water storage tanks are inspected every 6 months to check the integrity of the tank
  • the water storage tanks and the services fed from the tanks are disinfected at least every two years, but more generally on an annual basis
  • microbiological testing takes place every 6 months by a UKAS accredited laboratory
  • mineral testing by a UKAS accredited laboratory takes place annually

For further information, please contact the Estates Services helpdesk.