Helpdesks @ Strathclyde
Information Services has a number of specialised IT helpdesks throughout campus that offer a wide range of support services for staff and students.
Where: Library level 3
When: Monday - Friday 09:00 - 20:50
Saturday 09:00 - 16:50, Sunday 12:00 - 16:50
The Main IT helpdesk offers students and academic staff support with all IT issues. The Helpdesk staff will be able to direct your enquiry to the right member of Technical Services.
Some of the services offered by the helpdesk include:
- Administering DS username and passwords
- Issuing IP numbers
- Set-up of university mobile phones
- Pegasus software support
- General enquiries
For more information please contact the helpdesk
t: 4000 (option 1)
Where: Andersonian Library level 3
When: Monday - Friday 09:00 - 17:00
The laptop support helpdesk is available to students to deal with general laptop enquiries including:
- Software and hardware support for laptop initiative computers
- Virus scanning
- Configuration
- Connection to the University network
For more information please contact the helpdesk:
t: 4000 (option 1)
Dedicated out of hours IT support is available to all students. To access this service please contact:
e: it.normanhelpdesk@northumbria.ac.uk
t: 0800 923 0641
sms: 07781 482786
Please visit http://www.outofhourshelp.ac.uk/ for more information
Where: McCance ground floor
When: Monday - Friday 08:30 - 17:00
The McCance IT helpdesk focuses on the needs of professional services staff.
The helpdesk offers a range of services including:
- Hardware installation
- Software installation
- Access request forms
- Mailboxes
For more information please contact the helpdesk
t: 4000 (option 3)
IT Helpdesk
e: helpdesk@strath.ac.uk t: x4000
