IT Helpdesk

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Helpdesks @ Strathclyde


Information Services has an IT helpdesk service that offers a wide range of support services for staff and students. Problems with services can be reported 24/7 as follows:

Students and Academic Staff

Where: Library level 3

When: Monday - Friday 09:00 - 20:50

Saturday 09:00 - 16:50, Sunday 12:00 - 16:50

The Main IT helpdesk offers students and academic staff support with all IT issues. The Helpdesk staff will be able to direct your enquiry to the right member of Technical Services.

Some of the services offered by the helpdesk include:

  • Administering DS username and passwords
  • Issuing IP numbers
  • Set-up of university mobile phones
  • Pegasus software support
  • General enquiries

For more information please contact the helpdesk

e: helpdesk@strath.ac.uk

t: 4000 (option 1)

 


Laptop Support

Where: Andersonian Library level 3

When: Monday - Friday 09:00 - 17:00

The laptop support helpdesk is available to students to deal with general laptop enquiries including:

  • Software and hardware support for laptop initiative computers
  • Virus scanning
  • Configuration
  • Connection to the University network

For more information please contact the helpdesk:

e: helpdesk@strath.ac.uk

t: 4000 (option 1)

 

 


Out of Hours Support

24/7 IT Support

Dedicated out of hours IT support is available to all staff and students. This is provided by our third party partner, who will endeavour to resolve any minor incidents and escalate any major incidents to the on-duty Incident Manager from Information Services.

To access this service please contact:

e: it.normanhelpdesk@northumbria.ac.uk 

t: 0808 168 7127

sms: 07781 482786

 

Please visit http://www.outofhourshelp.ac.uk/  for more information

 

 



Professional Services Staff

Where: McCance ground floor

When: Monday - Friday 08:30 - 17:00

The McCance IT helpdesk focuses on the needs of professional services staff.

The helpdesk offers a range of services including:

  • Hardware installation
  • Software installation
  • Access request forms
  • Mailboxes

For more information please contact the helpdesk

e: cas-help@strath.ac.uk

t: 4000 (option 3)

 



 

                                       

         

         

         

         

         

         

IT Helpdesk
e: helpdesk@strath.ac.uk t: x4000