IT Helpdesk

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Helpdesks @ Strathclyde


Information Services has an IT helpdesk service that offers a wide range of support services for staff and students. Problems with services can be reported 24/7 as follows:

Students and Academic Staff

Library level 3

Please refer to  Library Opening Hours for opening hours.

 The Main IT helpdesk offers students and academic staff support with all IT issues. The Helpdesk staff will be able to direct your enquiry to the right member of Technical Services.

Some of the services offered by the helpdesk include:

  • Administering DS username and passwords
  • Issuing IP numbers
  • Set-up of university mobile phones
  • Pegasus software support
  • General enquiries

For more information please contact the helpdesk

e: helpdesk@strath.ac.uk

t: 4000 (option 1)

 


Laptop Support

Where: Andersonian Library level 3

When: Monday - Friday 09:00 - 17:00

The laptop support helpdesk is available to students to deal with general laptop enquiries including:

  • Software support  for laptop computers
  • Virus scanning
  • Configuration
  • Connection to the University network

For more information please contact the helpdesk:

e: helpdesk@strath.ac.uk

t: 4000 (option 1)

 

 


Out of Hours Support

Out of Hours Support

24/7 IT and Library Support 

Dedicated out-of-hours IT and Library Support is available to all staff and students. This is provided by our partner Capita, who will endeavour to resolve any minor enquiries and will escalate any major incidents to the on-duty Incident Manager from Information Services.

To access this service please contact:

e: OOH-Support@capita.co.uk

t: 0844 463 2574

Data Protection

In order to provide this service, personal data required for staff/student verification/authentication purposes is securely transferred to Capita.  This includes: DS Account, Name, Strathclyde email address and Student Registration number. All personal data will be processed securely and in accordance with the Data Protection Act 1998. Personal data will only be processed by Capita for the purposes of providing out-of-hours support.

For more information about Data Protection at the University please see
www.strath.ac.uk/dataprotection

For more information about Capita please see
http://www.capita-mits.co.uk/Home

 

 



Professional Services Staff

Where: McCance ground floor

When: Monday - Friday 08:30 - 17:00

The McCance IT helpdesk focuses on the needs of professional services staff.

The helpdesk offers a range of services including:

  • Hardware installation
  • Software installation
  • Access request forms
  • Mailboxes

For more information please contact the helpdesk

e: cas-help@strath.ac.uk

t: 4000 (option 3)

 



 

                                       

         

         

         

         

         

         

IT Helpdesk
e: helpdesk@strath.ac.uk t: x4000