Advice & Support

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During your time at Strathclyde you may require additional information, advice and practical support on a wide range of issues; you can obtain this in a number of ways as detailed below:

 

 

Meet the Information and Advice Staff

Shona Carr -  Student Adviser 

Laurianne Giteau - Student Adviser

Amanda McLean -  Senior Student Support Adviser

Alison Spy - Student Advice Assistant 

Where are we?

We are located on Level 1 of the McCance Building in The Advice Centre and are open between 10am and 4pm, Monday to Friday.

Drop-ins and Appointments

You can access information and advice on a number of matters - academic, immigration etc.  With general over-the-counter information; specialised drop-in sessions or, in some cases, a one-to-one appointment with an Adviser there is something to suit everyone's schedule.

In an effort to increase Adviser availability to students we are piloting some new contact times and methods from week commencing 22nd June 2015.

Our regular drop-in sessions will remain:-

Every Thursday 10am – 12 noon – Tier 4 visa checking, no appointment necessary.

Every Thursday 2pm – 4pm – General Advice, no appointment necessary.

In addition we will be offering 15 minute general advice appointments on Tuesday and Friday afternoons 2pm-3.30pm.  To book an appointment please either call 0141 548 4273, email infoandadvice@strath.ac.uk.    Additionally you may call in to the The Advice Centre with enquiries, however if the staff member feels your enquiry is more complex they will refer you to the drop-ins and appointments.   

We hope to maintain these times over the summer months and will communicate with you in advance if there are any changes to this schedule.

Request a CAS

I need to make a Tier 4 Visa Extension application, how do I request my CAS?

To request your CAS you will need to provide some documents to The Advice Centre staff.  You should have your supervisor complete a CAS request form (for full details please see here) this along with a copy of your passport and current visa can be sent via email to infoandadvice@strath.ac.uk or brought along in person to The Advice Centre.

Contact us

By email:  You can contact us via the Information and Advice email - infoandadvice@strath.ac.uk - or if your enquiry is specific to your Tier 4 visa then we have a dedicated Tier 4 email - tier4@strath.ac.uk. We will endeavour to respond to your email within 2 working days.

By phone:  You can call us on 0141 548 4273 to make an initial enquiry, however, you may be asked to see us in person either at The Advice Centre during a drop-in session or at a pre-arranged appointment.  Telephone lines are staffed from 9am-5pm Monday to Friday.

 

In order for you to connect you with the correct service who can answer your enquiry, you may wish to contact them directly by prefixing their number with 0141 548 then the extension number.  Some common enquiries are listed below:



Query

Department

Extension

Council Tax query

Student Business

3165

I have not my received Student Loan yet

Student Business

3165

My attendance has not been confirmed yet

Student Business

3165

Term dates

Student Business

3165

How much are my tuition fees / module fees (continuing student)

Student Business

3165

Tuition fee quote - prospective student

Admissions

3195

How do I obtain a transcript or replacement degree certificate/parchment?

Awards & Graduations

4354 or 2788

When will I receive my degree certificate?

Awards & Graduations

4354 or 2788

I cannot Register online - no tick box for SAAS

Finance Office

2613 or 2217

Tuition fee instalment plan

Finance Office

2613 or 2217

American/Canadian Student Loans

Finance Office

2613 or 2217

I have not received my Stipend

Finance Office

2613 or 2217

When will my Stipend be paid?

Finance Office

2613 or 2217

Pay tuition fees over phone

Finance Office

2009

How can I pay my fees (tuition, accommodation etc)?

Finance Office

2009

Funding for PhD studies

RKES

5993

Hardship

Student Financial Support Team

2753

Discretionary Fund/Childcare Fund

Student Financial Support Team

2753

Emergency Loans / Emergency Aid Fund / Crisis Loans

Student Financial Support Team

2753

Any enquiry relating to:
   Access Bursary
   Commonwealth Shared
        Scholarship
   Pakistan 50th Scholarship
   Carnegie-Cameron Bursary
   Aslyum Seeker Scholarship
   McNaughton Bursary
   Research Interns@Strathclyde
   Carnegie UG Vacation Scholarship

Student Financial Support Team

2753

International Arrival and Welcome Activities
Useful information can be found here