Student surveysYou said, we did

Making a difference...

Your feedback matters. Here are some of the changes we've made from listening to you:

In the Library

  • With the relaxation in some COVID–19 restrictions, we reinstated our standard semester opening hours in time for the beginning of the 2021-22 academic year.
  • We also extended our on-campus enquiry service to run until 7pm on weekday evenings.
  • Additionally, we have been able to increase our maximum capacity from 560 in 2020 to 900 in 2021.
  • At the start of the academic year 2021-22 we opened our redeveloped area of Level 3. This area includes a brand-new Family Study room, set up to support students who need a place to study whilst also having to supervise a child aged 0–12.
  • We waived the majority of fines and charges during lockdowns. We automatically renewed books throughout the lockdown and as restrictions first began to ease, so that customers didn’t have to return books unless another borrower had asked for them, and we set up a Freepost returns service so that customers could post books back to us free of charge from anywhere within the UK.
  • We reviewed our Inter-Library Loans (ILL) policy and decided to remove the renewals charge for ILLs borrowed from the British Library.
  • Our staff expanded their programme of training and engagement sessions to help students working on and off campus. Sessions now take place online and include but aren’t limited to:
    •    Skills Boost sessions
    •    Database training sessions
    •    Academic Library Skills module
    •    Library Lounge: Support Services
    •    Library Lounge: Virtual Study Sessions
  • We created our ‘Get started’ homepage with links to all expert-led sessions, including Skills Boost, Referencing Week, Database Training and our Academic Library Skills module. This lets you see all of the different sessions in one place.
  • We worked with the Strathclyde mobile app team to develop the ‘Library Card’ feature for students who cannot get their cards from campus. This enables students to display their student barcode on their phone. We then upgraded the scanners at our entrance gates and on each of our 19 bookable rooms so that they are able to read barcodes from phones. We have installed these upgraded scanners on our new bookable rooms in the redeveloped area of Level 3. The temporary pass kiosk remains in place for users who can’t or don’t want to use the mobile app.
  • As Covid–19 restrictions were introduced, our staff worked to make more content available online. We have subscribed to several new services, including the educational TV and radio streaming service Box of Broadcasts.
  • As more and more students bring their own devices with them to the Library, the demand for power sockets continues to increase. We installed more than 370 new power sockets on Levels 3, 4 and 5 of the Library this summer.
  • Our Level 3 redevelopment is a brand-new study space with:
    •    3 new large discussion rooms
    •    a Family Study Room with seats for 8 adults and 5 children
    •    27 individual study booths with power sockets
    •    5 individual seats with power sockets
    •    5 large study tables with bring your own device (BYOD) technology
    •    6 study pods with BYOD technology
    •    13 large tables seating from 2 to 6 people
    •    A new 70-seat lecture theatre
  • We have also installed new desks/tables (with power) on Levels 4 and 5, and re-upholstered older seats in the Library.
  • For those who want/need to use the Library to attend online classes, we have installed webcams onto all of the usable PCs in the Eaton Room (currently 25 PCs due to physical distancing requirements) to facilitate student participation in online classes. Signage in the area advises users that webcams may be in use. We will monitor usage of cameras and have identified other spaces in the building that may be suitable for future installations.
  • Library staff patrolled study area regularly and reminded customers of Covid regulations where necessary. We displayed Covid information on our digital signage in the Library, and on our social channels and website.


  • For improved data security and after successful trials last year we are rolling out Multi-Factor Authentication (MFA) to student accounts in 2021-22.
  • Our Learning Spaces Team has upgraded facilities in the Royal College and John Anderson Buildings, and set up spaces in the new Learning & Teaching Building.
    New technology recently introduced focuses on collaboration, accessibility and inclusivity and includes:
    •    Twin-lecture projection to allow teaching to be delivered live to more than one room
    •    Glass writing surface, allowing live annotations to be recorded
    •    Remote learning capabilities
    •    Wireless collaboration tools
    •    Infra-red hearing systems
  • We installed 40 learning and Teaching rooms with hybrid technology to allow remote participants in learning events.
  • We installed the AV in the new Students' Association.
  • We updated the Virtual Desktop to the latest versions of all software.
  • We implemented 1.3Pbytes of storage for researchers, including research students.
  • In the Strathclyde App, we:
    •    Added a ‘help’ feature for you to contact your department directly with timetabling queries
    •    Created a new system, called Strathreps, for managing the Class Rep election process
    •    Extended the library barcode feature to work on all platforms
    •    Updated the ‘you’ account area to include:
       •    Student’s date of birth (as requested by the Students’ Union and SEES).
       •    Programme Reps and Faculty Reps, plus contact details
       •    Opt-in-or-out for services and Google Analytics
       •    Choices such as dark or light mode; timetable displayed as a wheel or a list
       •    Clearer options for switching between accounts, ideal for those who have both a staff and student role at the University

Academic departments also respond to student feedback! here's an example:

Mathematics and Statistics

  • We met all UG PDP students every semester to keep in better touch with them.
  • Some classes released the weekly material on a Saturday or Sunday (rather than Monday morning) in response to student requests.
  • In some classes full notes were made available on student request (because it is more convenient for printing than on a weekly basis).
  • We organised weekly zoom drop-in session for year 4 undergraduates.
  • We introduced more regular Staff Student Liaison Committee meetings, specifically for Postgraduate taught students (PGT) – 3 per semester.
  • We produced online materials and videos to help prepare for summer projects for postgraduate taught students.
  • All PGT students were assigned Personal Development Advisers and arranged meetings for each semester.
  • We introduced PGT careers talks in the first semester instead of the second semester, to fall in line with industry recruitment events.
  • For our Online programmes, we made learning materials available in blocks rather than week by week.
  • We introduced the opportunity to learn software packages frequently used in industry for our PGT students.


  • MyCareer has a new online programme - My Career in Lockdown.
  • The Careers Service has added new resources and advice online for Strathclyde graduates during lockdown.
  • Sanitary products form being developed to enable students to order a rolling supply of sanitary products.
  • The Hunter Centre for Entrepreneurship are planning further refinements to the MSc EIT by including a “Disruptive Technologies Lab”, in order to more sharply deliver on the technological learning objectives of the programme. Again, this refinement is in response to students wishing for more of the “T” in the MSc EIT.
  • New PGR internal comms channel coming soon on Sharepoint, please keep checking the website for more details on this.