Zoom FAQs

New to online learning using Zoom?

We understand some students may be unsure about learning online using Zoom or have lots of questions about whether it is right for them. To address this, we have put together some typical queries and answers below:

Not very, you will need access to a computer, tablet or smartphone. A desktop or laptop PC or Mac with a built in webcam is ideal as it will allow you to see all your fellow students at the one time (you may also wish to use a set of headphones/earbuds). If you are using a mobile device (e.g. tablet or phone) you will need to download the Zoom app first. Zoom is the platform we are using to deliver these classes. If you are using a phone you will only be able to see one person at a time. It is easy to navigate and use. We are finding that many people are using it to communicate with friends and family and for a host of other reasons – you may even have already have used it.

Please note: you do NOT need to sign up to a Zoom account, the University has invested in this as the means of online delivery and as such is the owner of the access to Zoom. Access to the Zoom lessons will be automatic. If you plan on using a tablet or phone for the classes, you need only download the free Zoom app.

For those who are brand new to Zoom and online learning we offer short training sessions, on request. At these sessions, you will have the chance to test your home equipment is working before the class starts and receive some basic training from a CLL member of staff on the key functions you will use. These sessions may be one-to-one or in small groups. Please contact us to request this training and we will arrange a suitable time.

Alternatively, we have prepared a Zoom tutorial which is available to view online here.

Given that we realise this will be new to a lot of our students, if you are unable to get up and running with Zoom, we will refund your fee in full.

Teaching will be ‘live’ and classes will be offered at a set day and time each week, just like in CLL. You login at the designated class time and you will see your fellow students and your tutor on screen.

Of course, it wouldn’t be a CLL class without this! The classes are designed to be fully interactive and you can ask questions of the tutor and they of you – just like you are all in the same room. You can even put up your virtual hand!

We intend to keep numbers small, but the number of places available in each class will vary based on the nature of the class. Places will be allocated on a first come first served basis. If the class is full, please ensure that you sign up for email alerts on that class and we will contact you if and when further places or additional sessions become available.

Tutors may wish to post pre-class reading materials, extra resources and weblinks for you to enjoy. Details of this will be explained in emailed instructions sent once we know the class will run.

You can book online as usual through MyCLL.

If your preferred class is full, please join the waiting list and we will contact you if a place becomes available.

Booking and payment must be made online via MyCLL using a credit or debit card.

If you already have a MyCLL account and have forgotten your login details, note that if you do know your username you can reset your password yourself by following the links on the login page.  If you have fogotten your username please contact us for advice instead of creating another account. We will respond as soon as possible.