Upskilling @ StrathclydeEffective Listening Skills

What you'll learn

This module is offered by the Centre for Lifelong Learning and will cover:

• An overview of basic counselling skills and the person-centred core conditions.
• An introduction to the importance of self-awareness in developing effective listening skills.
• The importance of questions – to hear and understand vs for interest.
• An introduction to attending skills for the listener and skills practice.
• An introduction to responding skills and skills practice.
• Qualities of an effective helping relationship.
• Understanding our prejudices and how they can impact on our ability to be an effective listener.
• An introduction to change and skills practice helping the speaker with an aspect of change.
• Goal setting and tapping into personal resources.
• Using effective listening skills to manage disagreement and conflict in the workplace

Details