Conducting the investigation
- be impartial
- focus on the facts
- obtain full statements from both parties and any witnesses
- conduct the interviews as soon as possible after the complaint has been lodged with you
The complaint will need to be recorded in writing and should include the following:
- clear specific allegations against named people
- dates, times and witnesses (if appropriate)
- factual descriptions of events rather than assumptions or opinions
- direct quotes if they are remembered and relevant
- a brief description of the context of the incident(s)
- an indication of how each incident made the complainant feel
- an explanation why s/he considers the behaviour amounts to harassment if this is unclear
- details of how the complainant has shown the harassment to be unwelcome
- any other documentary evidence