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Professor Tom Baum

Head Of Department

Human Resource Management

Personal statement

My academic interests address the social and strategic contexts of low skills employment, with particular focus on hospitality and tourism. This interest stems from over 30 years of experience in the strategic planning and development of vocational and professional education and training, as a research director within the public sector, as an educator in universities and as consultant to the private sector and to public sector, internationally funded projects across five continents. A key focus of my work addresses the role of public and private stakeholders in planning and HRD for the diverse employment environment of hospitality and tourism. Much of my strategic development work in this area has been located in developing country contexts in Asia and Africa. I also collaborate in research which addresses related areas of employment including migrant work and episodic, events volunteering.

I am currently the Head of Department in the Department of HRM and have previously spent 7 years heading up the former Department of Hospitality and Tourism Management and The Scottish Hotel School. I led the development of overseas partnership programmes in Hong Kong and Iran.  I have published extensively on themes relating to people and work within hospitality and tourism and am regularly invited to address international conferences worldwide. I have also supervised in the over 30 successful PhD students working in this and related areas of HRD in tourism and hospitality and have been an examiner for over 75 candidates. I hold or have held visiting appointments to universities in Australia, Estonia, Finland, France, Hong Kong, Ireland, Italy, Spain and Switzerland and have been a panel member for institutional and programme reviews in 12 countries.


Has expertise in:

    • Strategic HRD planning in the public and corporate sectors
    • Skills assessments in tourism
    • Education and training for low skills work
    • Volunteer work and volunteer roles in events and tourism
    • Cultural influences on work and workplace behaviour


Sustainable human resource management as a driver in tourism policy and planning : a serious sin of omission?
Baum Tom
Journal of Sustainable Tourism, pp. 1-38, (2018)
Changing employment dynamics within the creative city : exploring the role of 'ordinary people' within the changing city landscape
Baum Tom
Economic and Industrial Democracy, pp. 1-39, (2017)
HR Transformation within the hotel industry : building capacity for change
Baum Tom, Francis Helen
Worldwide Hospitality and Tourism Themes, (2017)
Measuring sustainable indigenous tourism indicators : a case of Mah Meri ethnic group in Carey Island, Malaysia
Kunasekaran Puvaneswaran , Gill Sarjit S, Ramachandran Sridar, Shuib Ahmad , Baum Tom, Affandi Syamsul Herman Mohd
Sustainability, (2017)
Workplace sexual harassment : exploring the experience of tour leaders in an Asian context
Cheung Catherine, Baum Tom, Hsueh Amy
Current Issues in Tourism, pp. 1-28, (2017)
Young at heart, but what about my body? Age and aesthetic labour in the hospitality and retail industries
Nickson Dennis, Baum Thomas
The Palgrave Handbook of Age Diversity and WorkThe Palgrave Handbook of Age Diversity and Work, (2016)

more publications


  • International HRM
  • Labour mobility and migration
  • Workforce diversity

Research interests

My research focuses on a range of workforce themes and issues in the context of low skills employment. My work places such work in its wider socio-cultural, economic and political contexts. I currently collaborate with colleagues in Australia, China, Hong Kong and New Zealand on projects relating to the first job experiences of teenagers; the future of tourism/ hospitality skills and work; the influence of culture on aspects of management theory; migrant labour in low skills work; gendered work in tourism; and volunteer work in tourism and events.

Professional activities

Philippine Research Conference on Tourism and Hospitality
United Nations World Tourism Organization Asia Pacific Conference on Human Capacity Development
Keynote/plenary speaker
Managing Human Resources in a Changing Environment
Keynote/plenary speaker
William Angliss Institute, Melbourne
Visiting researcher
External Examiner to BBA degree
External Examiner
Tourim and Development Conference, Brežice, Slovenia, November 2015
Keynote/plenary speaker

more professional activities


Hospitality Industry Pipeline: White Paper on Gender
Baum, Thomas (Principal Investigator)
Preparation of an advocacy White Paper on the gender equity in the hospita;lity indsutry in the Asia Pacific region
Period 01-Oct-2014 - 31-Mar-2015
Developing a cultural awareness module and support learning resources for hospitality studies
Baum, Thomas (Principal Investigator)
Period 01-Sep-2007 - 30-Apr-2008

more projects