Personal statement

I teach and research in several areas of HRM and employment relations. I am particularly interested in service employment, service triangle, customer (mis)behaviour, industrial conflict and front-line management.

Expertise

Has expertise in:

Service Work
Line managers and HRM
Indiustrial conflict/Organizatonal misbehaviour
Attendance at work
Customer abuse

Prizes and awards

Royal Society of Edinburgh Research Fellowship: Recipient; 1/2/2022

More prizes and awards

Qualifications

Academic:

PhD in Human Resource Management – University of Strathclyde

MA in Human Resource Management - Newcastle University

MSc in Management - Nottingham Business School

Ptychion in Accounting and Finance - Athens University of Economics and Business

Proffesional qualifications:

Fellow of the Higher Education Academy (HEA)

Member of the British Universities Industrial Relations Association

Publications

'He is the customer, I will say yes' : notions of power, precarity and consent to sexual harassment by customers in the gay tourism industry: Hadjisolomou Tasos, Nickson Dennis, Baum Tom; Gender, Work and Organisation (2023); https://doi.org/10.1111/gwao.12998
'It's not a big deal' : customer misbehaviour and social washing in hospitality: Booyens Irma, Hadjisolomou Anastasios, Nickson Dennis, Cunningham Tayler, Baum Tom; International Journal of Contemporary Hospitality Management Vol 34, pp. 4123-4141 (2022); https://doi.org/10.1108/IJCHM-10-2021-1310
Spaces of active disengagement across the food retail shop floor: Hadjisolomou Tasos; Employee Relations (2022)
Morally disengaged managers and customers on the service front-line : evidence from the Greek tourism and hospitality sector during the pandemic: Hadjisolomou Anastasios, Mitsakis Fotios, Kouki Amarisa; International Labour Process Conference (2022)
Too scared to go sick : precarious academic work and 'presenteeism culture' in the UK higher education during the Covid-19 pandemic: Hadjisolomou Anastasios; Work, Employment and Society Vol 36, pp. 569-579 (2021); https://doi.org/10.1177/09500170211050501
Doing and negotiating transgender on the front line : customer abuse, transphobia, and stigma in the food retail sector: Hadjisolomou Anastasios; Work, Employment and Society Vol 35, pp. 979-988 (2021); https://doi.org/10.1177/0950017020977331

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Teaching

My areas of teaching expertise cover employee relations and HRM generally, but with specific specialism in employment studies, industrial conflict, line management and HRM, sociology of work

Research interests

Areas of research interest include:

Service work: The political, economic, and social structures and dynamics within the employment relationship. My interests focus on employment and the labour process in service organizations such retailing and hospitality.

Service Triangle: Particular interest of the role of the customer and the impact on the labour process and the organization of (service) work. I am interested in debates related to customer misbehaviour and abuse by customer.

Organizational Misbehaviour: Interest on Control-resistance debates with the wider business structures of contemporary capitalist economies. General interest on labour process theory, the manifestation of industrial conflict and debates on organizational misbehaviour

Customer abuse and sexual harassment in the service industry: I am particularly interested in the embedded problem of customer abuse, violence, and sexual harassment in the service industry, with particular interest in the gay tourism and gay hospitality industry, which remains an underexplored, and underdeveloped theme in research

Line managers and managerial labour process: I am interested in the organization of the managerial work and the managerial labour process, with particular interest on the organization of the front-line service management work and the role of line managers in HRM

Attendance at work and absence management: I am interested in debates related to absence management and workplace attendance across different sectors and contexts.

Professional activities

Conference Special Stream: Queer(ing) activism in organizations: Voicing experiences of queer bodies, allyship, and alliances across intersectional marginalization Gender Work and Organization Conference: Organiser; 28/6/2023
International Labour Process Conference 2023: Organiser; 12/4/2023
‘Presenteeism’ in UK higher education: risk factors and implications during the pandemic and beyond: Speaker; 28/7/2022
Conference special stream: Reconnecting experiences of sexual harassment and workplace violence through intersectionality beyond borders: Organiser; 21/6/2022
Workplace issues in tourism and hospitality: The uncomfortable truth of customer misbehaviour: Recipient; 12/5/2022
University of Milano-Bicocca: Visiting researcher; 1/2/2022

More professional activities

Projects

Amplifying Employee Voice and Hearing the Unheard: A Multidisciplinary Study of Contemporary Working Lives in Deindustrialised Communities: Johnstone, Stewart (Principal Investigator) Briken, Kendra (Co-investigator) Cunningham, Ian (Co-investigator) Hadjisolomou, Tasos (Co-investigator) McCarthy, Tony (Co-investigator) McIntyre, Stuart (Co-investigator) Scholarios, Dora (Co-investigator) Taylor, Philip (Co-investigator); 01-Jan-2022 - 30-Jan-2025
Re-examining the role of line manager in managing sickness absence during and post-pandemic and the issue of legitimacy of sickness: Informing policy and practice for a fairer workplace: Hadjisolomou, Tasos (Principal Investigator) Cunningham, Ian (Co-investigator) Remnant, Jennifer (Co-investigator); 20-Jan-2022 - 19-Jan-2024
Examining customer service and customer abuse in the Italian luxury retail: Informing practice for decent work post-pandemic: Hadjisolomou, Tasos (Principal Investigator); 01-Jan-2022 - 31-Jan-2022
Confronting customer abuse and harassment during the Covid-19 crisis? Evidence from Scotland’s hospitality industry: Hadjisolomou, Tasos (Principal Investigator) Baum, Thomas (Co-investigator) Booyens, Irma (Co-investigator) Nickson, Dennis (Co-investigator); 01-Jan-2021 - 31-Jan-2022
The organization of work and customer interaction away from the store: A labour process analysis of the online food retail sector: Hadjisolomou, Tasos (Principal Investigator); 01-Jan-2019 - 15-Jan-2020

More projects

Address

Work, Employment and Organisation
Duncan Wing

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Dr Anastasios Hadjisolomou

Senior Lecturer

Work, Employment and Organisation