Dr Anastasios Hadjisolomou

Senior Lecturer

Work, Employment and Organisation


Personal statement

I teach and research in several areas of HRM and employment relations. I am particularly interested in service employment, service triangle, customer (mis)behaviour, industrial conflict and front-line management. 

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Area of Expertise

  • Service Work
  • Line managers and HRM
  • Indiustrial conflict/Organizatonal misbehaviour
  • Attendance at work
  • Customer abuse

Prize And Awards

Royal Society of Edinburgh Research Fellowship

More prizes and awards



PhD in Human Resource Management – University of Strathclyde

MA in Human Resource Management - Newcastle University

MSc in Management -  Nottingham Business School

Ptychion in Accounting and Finance  -  Athens University of Economics and Business


Proffesional qualifications:

Fellow of the Higher Education Academy (HEA)

Member of the British Universities Industrial Relations Association


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My areas of teaching expertise cover employee relations and HRM generally, but with specific specialism in employment studies, industrial conflict, line management and HRM, sociology of work

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Research Interests

Areas of research interest include:

Service work: The political, economic, and social structures and dynamics within the employment relationship. My interests focus on employment and the labour process in service organizations such retailing and hospitality.

Service Triangle: Particular interest of the role of the customer and the impact on the labour process and the organization of (service) work. I am interested in debates related to customer misbehaviour and abuse by customer.

Organizational Misbehaviour: Interest on Control-resistance debates with the wider business structures of contemporary capitalist economies. General interest on labour process theory, the manifestation of industrial conflict and debates on organizational misbehaviour

Customer abuse and sexual harassment in the service industry: I am particularly interested in the embedded problem of customer abuse, violence, and sexual harassment in the service industry, with particular interest in the gay tourism and gay hospitality industry, which remains an underexplored, and underdeveloped theme in research

Line managers and managerial labour process: I am interested in the organization of the managerial work and the managerial labour process, with particular interest on the organization of the front-line service management work and the role of line managers in HRM

Attendance at work and absence management: I am interested in debates related to absence management and workplace attendance across different sectors and contexts.

Professional Activities

Conference Special Stream: Queer(ing) activism in organizations: Voicing experiences of queer bodies, allyship, and alliances across intersectional marginalization Gender Work and Organization Conference
International Labour Process Conference 2023
‘Presenteeism’ in UK higher education: risk factors and implications during the pandemic and beyond
Conference special stream: Reconnecting experiences of sexual harassment and workplace violence through intersectionality beyond borders
Workplace issues in tourism and hospitality: The uncomfortable truth of customer misbehaviour
University of Milano-Bicocca
Visiting researcher

More professional activities


Amplifying Employee Voice and Hearing the Unheard: A Multidisciplinary Study of Contemporary Working Lives in Deindustrialised Communities
Johnstone, Stewart (Principal Investigator) Briken, Kendra (Co-investigator) Cunningham, Ian (Co-investigator) Hadjisolomou, Tasos (Co-investigator) McCarthy, Tony (Co-investigator) McIntyre, Stuart (Co-investigator) Scholarios, Dora (Co-investigator) Taylor, Philip (Co-investigator)
01-Jan-2022 - 30-Jan-2025
Re-examining the role of line manager in managing sickness absence during and post-pandemic and the issue of legitimacy of sickness: Informing policy and practice for a fairer workplace
Hadjisolomou, Tasos (Principal Investigator) Cunningham, Ian (Co-investigator) Remnant, Jennifer (Co-investigator)
20-Jan-2022 - 19-Jan-2024
Examining customer service and customer abuse in the Italian luxury retail: Informing practice for decent work post-pandemic
Hadjisolomou, Tasos (Principal Investigator)
01-Jan-2022 - 31-Jan-2022
Confronting customer abuse and harassment during the Covid-19 crisis? Evidence from Scotland’s hospitality industry
Hadjisolomou, Tasos (Principal Investigator) Baum, Thomas (Co-investigator) Booyens, Irma (Co-investigator) Nickson, Dennis (Co-investigator)
01-Jan-2021 - 31-Jan-2022
The organization of work and customer interaction away from the store: A labour process analysis of the online food retail sector
Hadjisolomou, Tasos (Principal Investigator)
01-Jan-2019 - 15-Jan-2020

More projects

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Dr Anastasios Hadjisolomou
Senior Lecturer
Work, Employment and Organisation

Email: a.hadjisolomou@strath.ac.uk
Tel: 548 3973