Website privacy policy & cookie notice

The University of Strathclyde’s website (www.strath.ac.uk) gathers and uses information from the website and other relevant technologies to improve and enhance your website experience.

Please note: Other web pages on the strath.ac.uk domain will have their own privacy statements detailing the data usage. This information will supersede or enhance the information detailed on this page.

How do we collect information from you?

We gather information when you visit our website at www.strath.ac.uk. For example, if you complete an application form, email us or interact with the website. We gather this information to support your request, help improve how well the website works and measure the success of our marketing campaigns

What type of information is collected from you?

Each form will have its own privacy information depending on the specific requirements, with information outlining the use and length of time we hold on to the information. Examples of the data we will collect are:

  • name
  • email address
  • address
  • telephone number
If you email us directly we will process your request in line with your request. Information supplied will include:
  • email address
  • name
  • any other detail which you include in your email

Site performance

We use anonymous tools like Google Analytics, Crazy Egg and MOZ to monitor general interactions on the University’s digital presence.

The information they provide is used to give us a better picture of how visitors use the website. For example, they help us improve your experience of the website, advise us of the most visited pages and demonstrate how easily visitors can navigate the site.

As a result of using the tools, we can look at trends and improve elements like the navigation of the site to make it easier to find the right content and improve page speed so that you receive it quicker.

We collect

  • pages visited
  • date and time of visit
  • identification of the file(s) requested
  • whether the request was successful
  • size (in bytes) sent in response
  • how far down a page is scrolled
  • referring page (where the client came from), as supplied by the client browser
  • computer and connection information such as browser type and version, operating system, and platform
  • how a visitor arrives on our website, e.g. via search engines, social media, another website etc.

These products do NOT collect any personal information about you.

Funnelback

Our site search is provided using a product called Funnelback. This tool allows us to provide search results that most accurately answer the search question asked. This information is also anonymous and may be things like most searched for items. The company which provides our website search https://www.squiz.net/ have access to this system in order to provide support and are fully GDPR compliant.

It does NOT collect personal information.”

TeminalFour

Our website is produced using the Content Management System (CMS) Site Manager by TerminalFour. This system collects no data from website users and contains no visitor personal information. They are fully GDPR compliant

Chat

Our web chat functionality is provided by two companies, PureChat and Live Chat. We use this chat for real-time communication with website visitors during specific events at the University. This information is used by the team that the you are chatting with to provide help and advice as required.

A log of the chat is held within the system to enable the team to continue to provide support in line with our data retention policies. The companies who provide our online chat functionality have access to the data held in this system and they are fully GDPR compliant.

How is your information used?

We use your details to contact you about things which you have specifically given consent for.

This will be things like:

  • course information
  • events
  • open days
  • process a job application
  • process a donation that you have made
  • process a grant or scholarship application

Who has access to your information?

The department or faculty in the University who you have given specific consent to will be able to access your information. We never give your personal details to third parties or use your information for anything other than what you have specifically given consent for.

How we protect your personal data

All information gathered is stored on one of our secure I.T. servers.

How long will we keep your personal data?

When we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised.

How you can access and update your information?

You have a right to know what data is held about you by the University. To access this information and/or request any changes you need to submit a 'Subject Access Request form'.

Please see our page on' Accessing your personal data' for more information.

Links to other websites

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Cookies

Cookies are small files that are sent when you visit a website along with the rest of the content of the page. These files are stored in your browser and accessed when you return to a web site. At Strathclyde we use cookies to help the website work, help us improve the site and support our marketing campaigns.

What are they used for?

Cookies are generally used to identify returning visitors and on occasion, prepare customised web pages for them. Cookies may remain on the client's computer merely for the duration of the visit or they may remain indefinitely. Most standard web browsers may be configured to refuse cookies.

The University of Strathclyde does not use cookies extensively on its servers at present. Such cookies that are used are transient, do not contain any personal information and cannot be used to identify an individual user.

We use the following types of cookies:

The essential cookies are required to make the site work and provide you with the services you are using.

We have performance cookies these collect information about how visitors use the website, this is information is used to improve the site by telling us information like the popular pages and how quick the pages are. They can also show us how a visitor finds what they are looking for so we can improve navigation. They do not collect personal information.

Functionality cookies enable us to remember the choices you make on the web site. The bookmarking option for course pages is an example of where we want to remember your selections. This information has no personal information and is not shared across any other web sites.

Marketing cookies collect information about your browsing habits and help us trace the activities of our marketing campaigns . Marketing cookies are provided by third parties.

Modern web browsers allow control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them please visit http://www.allaboutcookies.org/.

What cookies do we use?

Cookie NameProductExpiration timeCookie typeDetails
_ga Google Analytics 2 years local Used to collect information about how visitors use our website. The cookies collects information in an anonymous form, including the number of visitors to our website.
_gid Google Analytics 24 hours local Used to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to our website.
_gat Google Analytics 1 minutes local This cookie does not store any user information; it is used to limit the number of requests that have to be made to doubleclick.net. Doubleclick is a business owned by Google that makes it money from online advertisers and publishers.
_gat_gtag_UA_[id] Google Analytics 24 hours local Used to track user behavior in videos.
_ceg.u Crazy Egg 3 months local Tracks visitors on our site.
_ceg.s Crazy Egg Session (expires when the browser is shut down) local Tracks visitor activity; recording session unique ID, tracking host and start time
__cfduid Max Mind 1 year  local Identifies the country/city of the visitor.