Travel cover provider | UM Association Ltd (UMAL) |
---|---|
Schedule reference number | UMAL/113 |
Covered persons | All employees and all students of the University. |
Claims procedure
In the event of a claim
Please contact insurance-services@strath.ac.uk for a claim form and guidance. Forms are also available from the UMAL website.
For claims under the Legal Expenses policy, contact DAS on +44 (0) 344 893 8165, quoting policy number TT26962060
Please remember:
- always carry the schedule summary with you when travelling
- keep a separate record of the IMG contact details
- give details to a travelling friend, relative or colleague just in case you are unable to make the call yourself
Before you travel
Download the Crisis24 Horizon app for travel advice, security information and to receive alerts for any incidents occurring in your destination country or region. Alerts can be configured by country, proximity, severity and/or category depending on your requirements.
See pre-travel advice for details on registering.
Key points
- Always carry the schedule summary with you when travelling
- This is not private medical insurance. You are not covered for routine, non-emergency treatment, any elective treatment or anything that can reasonably wait until your return home.
- For minor ailments, you should seek advice from a local pharmacist in the first instance. If the condition does not resolve, or if it worsens, you can contact International Medical Group (IMG) for advice on the best course of action. Contact details are on the back page of this document.
- Medical expenses for treatment of COVID-19 are covered.
- Costs for COVID-19 tests are not covered.
- There is no cover under the disruption section for anything arising out of COVID-19 other than cancellation or rearrangement solely due to the person covered contracting COVID-19 and being unable to depart on the Journey or return home at the end of the Journey (limit £1,000). Proof of a positive PCR test will be required.
- Any evidence required in support of a claim must be provided by you at your own expense
- If travelling to a country that is subject to international sanctions you should check with your institution as to any special procedures that apply to ensure sanctions are not breached. We will not provide any cover or pay any claim that would expose us to any international sanctions.
- Claims must be notified to us as soon as possible but in any event within 30 days of the circumstances arising. See “In the event of a claim” for details of how to do so.
Important
Staff and students travelling abroad are responsible for ensuring that they are not travelling against the advice provided by the Foreign & Commonwealth Office. You will be asked, when completing the travel notification form, to confirm the advice provided by the Foreign & Commonwealth Office for the country you are travelling to.