Dr Jane Johnstone

Teaching Associate

Marketing

Personal statement

I studied my PhD in Marketing at the University of Strathclyde from 2015 to 2019 (awarded in 2020) and became a full-time teaching associate in the Department of Marketing in 2018. My PhD focused on ancestral tourism, a form of personal heritage tourism, and developed my research interests in the areas of heritage tourism, heritage management, organisational studies and topics relating to services marketing in general, reflecting my membership of the department’s ‘Digital marketing, tourism & customer research’ research cluster.  I have presented my research at international academic conferences in Vancouver and Paris.

I teach both undergraduate and postgraduate classes in marketing and tourism.  I am part of the department’s ethics committee and I am also on the undergraduate management team. I have varied work experience including tourism and hospitality roles, consultancy and finance in both the private and public sectors, and I have previously lectured in tourism and hospitality at Napier University and the now named University of the West of Scotland.

Publications

Using mobile methods to understand multifaceted heritage organisations
Johnstone Jane Hamilton, Bryce Derek, Alexander Matthew J
International Journal of Contemporary Hospitality Management (2019)
https://doi.org/10.1108/IJCHM-04-2019-0400
Delivering integrated and customised service experiences within a heterogeneous cultural organisation
Johnstone Jane, Alexander Matthew, Bryce Derek
10th SERVSIG Conference, pp. 364-368 (2018)
Organisational convergence, ancestral tourism and provision of cultural heritage
Johnstone Jane, Bryce Derek, Alexander Matthew
2nd International Conference on Tourism and Leisure Studies (2017)

More publications

Teaching

I teach undergraduate marketing and tourism classes from 1st to Honours levels in subjects including Understanding Consumers and Markets, Marketing Communications in the Digital Age, Services and Retail Marketing, Strategic Marketing in an International Context, and Destination Marketing and Management. I also teach tourism-related classes at postgraduate level and supervise both UG and MSc dissertation students. I am also a fellow of the Higher Education Academy.

Research interests

My PhD explored a supply-side perspective of ancestral tourism within a large urban heritage organisation with theoretical contributions to the fields of personal heritage tourism, public sector heritage management, and to qualitative approaches in the study of multifaceted organisations.  An article based on the hermeneutic stance and methodological approach for my PhD was recently published in the International Journal of Contemporary Hospitality Management (with supervisors Dr Derek Bryce and Dr Matthew Alexander).

I also have an interest in sustainability, particularly in the context of tourism development and tourism markets. My current research focuses on long-distance hiking trails, specifically the West Highland Way in Scotland. The project utilises quantitative and qualitative research to explore tourism from a range of stakeholders and to better understand how to maintain the trail for future generations. 

Professional activities

Sustainability and the West Highland Way
Consultant
2021
Conducting Interviews
Speaker
10/2020
EMAC 2018
Participant
5/2018
ESRC Festival of Social Sciences
Participant
2017

More professional activities

Projects

West Highland Way
Murdy, Samantha (Principal Investigator) Johnstone, Jane (Co-investigator)
01-Jan-2021 - 31-Jan-2021
Stakeholder Collaboration and National Parks
Johnstone, Jane (Co-investigator) Murdy, Samantha (Principal Investigator)
Research with stakeholders associated with tourism activities within Loch Lomond & the Trossachs National Park. Issues of Covid impact and sustainability to be explored
01-Jan-2021
Delivering Integrated and Customised Service Experiences within a Heterogeneous Cultural Organisation
Johnstone, Jane (Principal Investigator) Alexander, Matthew (Principal Investigator) Bryce, Derek (Principal Investigator)
SERVSIG 2018 Conference, Paris: Opportunities for Services in a Challenging World.
11-Jan-2018
Organisational Convergence, Ancestral Tourism and Provision of Cultural Heritage.
Johnstone, Jane (Principal Investigator) Bryce, Derek (Principal Investigator) Alexander, Matthew (Principal Investigator)
Tourism and Leisure Studies Conference, Vancouver, Canada.
03-Jan-2017
Delivering ancestral tourism in an urban, heritage organisation
Johnstone, Jane (Principal Investigator) Alexander, Matthew (Principal Investigator) Bryce, Derek (Principal Investigator)
PhD Studentship on Ancestral Tourism in Collaboration with Glasgow Life
01-Jan-2015 - 01-Jan-2020

More projects