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Professor Dennis Nickson

Work, Employment and Organisation

Personal statement

I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014). During my time as HOD I completed the Association of Business Schools Development Programme for Heads of Department and the Leadership Foundation for Higher Education Head of Department course. 

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 3000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

 

Publications

Skill requirements in retail work : the case of high-end fashion retailing
Nickson Dennis, Price Robin, Baxter-Reid Hazel, Hurrell Scott
Work, Employment and Society Vol 31, pp. 692-708, (2017)
http://dx.doi.org/10.1177/0950017016672791
What do you think of my ink? Assessing the effects of body art on employment chances
Timming Andrew, Nickson Dennis, Re Daniel, Perrett David
Human Resource Management Vol 56, pp. 133-149, (2017)
http://dx.doi.org/10.1002/hrm.21770
Young at heart, but what about my body? Age and aesthetic labour in the hospitality and retail industries
Nickson Dennis, Baum Thomas
The Palgrave Handbook of Age Diversity and WorkThe Palgrave Handbook of Age Diversity and Work, (2016)
Subtle increases in BMI within a healthy weight range still reduce women's employment chances in the service sector
Nickson Dennis, Timming Andrew R, Re Daniel, Perrett David I
PLoS ONE Vol 11, (2016)
http://dx.doi.org/10.1371/journal.pone.0159659
More than a feeling : using hotel room attendants to improve understanding of job quality
Knox Angela, Warhurst Chris, Nickson Dennis, Dutton Eli
International Journal of Human Resource Management Vol 26, pp. 1547-1567, (2015)
http://dx.doi.org/10.1080/09585192.2014.949818
Discourse about workforce development in tourism – an analysis of public policy, planning and implementation in Australia and Scotland : hot air or making a difference?
Solnet David, Nickson Dennis, Richard Robinson N.S., Kralj Anna, Baum Tom
Tourism Analysis Vol 19, pp. 609-623, (2014)
http://dx.doi.org/10.3727/108354214X14116690097936

more publications

Teaching

I am responsible for the Managing Human Resources in Multinationals module on the MSc in International HRM. I also contribute across a range of other modules in the Department on both the undergraduate and postgradute programmes. Additionally, I teach on a range of Faculty-level programmes. 

Research interests

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 3000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.

Professional activities

British Sociological Association Regional Postgraduate Event, Examining Normativity in Consumer Culture and Labour Markets
Keynote/plenary speaker
27/5/2016
Research
Invited speaker
20/8/2015
Work and Occupations (Journal)
Peer reviewer
2015
Appointed as external examiner for Warwick Business School's UG Programmes (all variants) for the Organisation and Human Resource Management Group
External Examiner
2015
External Examiner for the Doctorate in Social Sciences by Distance Learning
External Examiner
2014
The Business and Management pathway of the Scottish Graduate School for Social Science Doctoral Training Centre (DTC) Business and Management pathway colloquium
Invited speaker
2014

more professional activities

Projects

Scottish ESRC Doctoral Training Centre DTG 2011 | Lynch, Mairead
Nickson, Dennis (Principal Investigator) Nickson, Dennis (Principal Investigator) Lynch, Mairead (Research Co-investigator)
Period 01-Dec-2012 - 01-Dec-2015
Scottish ESRC Doctoral Training Centre DTG 2011 | Latina, Daniela
Lindsay, Colin (Principal Investigator) Nickson, Dennis (Co-investigator) Latina, Daniela (Research Co-investigator)
Period 01-Oct-2014 - 01-Jan-2018
BTG: Navigating the multilingual city: a case study of Glasgow past, present and future
Cooke, Philip (Academic) Nickson, Dennis (Academic) Sime, Daniela (Academic) Smyth, Geraldine (Academic)
The project advocates and fosters ‘multilingualism’ as a fundamental part of the ‘Future Cities’ the University of Strathclyde aspires to help design and implement. By bringing together academics at Strathclyde, public institutions, the private sector and ordinary citizens, the project aims to create synergies conducive to the goal of a general advancement in social cohesion and community engagement in Glasgow (and potentially in other cities), mainly by making use of the opportunities offered by multilingualism. To achieve this goal, the project uses a range of tools: a documentary film, a report, a workshop, conference papers.
Period 01-Mar-2014 - 31-Aug-2014
Workforce Development and Personalisation in the Voluntary Sector
Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)
Period 01-Mar-2010 - 30-Sep-2010
Personalisation and the voluntary sector workforce 2
Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)
Period 30-Sep-2011 - 31-Aug-2012
Re-tendering and the Voluntary Sector Social Services Workforce: Implications for Policy
Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)
Period 01-Sep-2008 - 28-Feb-2009

more projects

Address

Work, Employment and Organisation
Duncan Wing

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