Professor Dennis Nickson

Work, Employment and Organisation

Personal statement

I joined the University in 1996 and I’m currently Professor in Service Work and Employment. I have held a variety of jobs within the Department, including co-directing the Scottish Centre for Employment Research (SCER) (2004-2008) and Head of Department (2008-2014). During my time as HOD I completed the Association of Business Schools Development Programme for Heads of Department and the Leadership Foundation for Higher Education Head of Department course. 

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who originated and developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 4000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

 

Publications

The importance of how you look for getting in and getting on in the workplace
Nickson Dennis
Research Handbook of Diversity and Careers (2018) (2018)
Skill requirements in retail work : the case of high-end fashion retailing
Nickson Dennis, Price Robin, Baxter-Reid Hazel, Hurrell Scott
Work, Employment and Society Vol 31, pp. 692-708 (2017)
https://doi.org/10.1177/0950017016672791
What do you think of my ink? Assessing the effects of body art on employment chances
Timming Andrew, Nickson Dennis, Re Daniel, Perrett David
Human Resource Management Vol 56, pp. 133-149 (2017)
https://doi.org/10.1002/hrm.21770
Young at heart, but what about my body? Age and aesthetic labour in the hospitality and retail industries
Nickson Dennis, Baum Thomas
The Palgrave Handbook of Age Diversity and Work (2016) (2016)
Subtle increases in BMI within a healthy weight range still reduce women's employment chances in the service sector
Nickson Dennis, Timming Andrew R, Re Daniel, Perrett David I
PLoS ONE Vol 11 (2016)
https://doi.org/10.1371/journal.pone.0159659
More than a feeling : using hotel room attendants to improve understanding of job quality
Knox Angela, Warhurst Chris, Nickson Dennis, Dutton Eli
International Journal of Human Resource Management Vol 26, pp. 1547-1567 (2015)
https://doi.org/10.1080/09585192.2014.949818

more publications

Teaching

I am responsible for the Managing Human Resources in Multinationals module on the MSc in International HRM. I also contribute across a range of other modules in the Department on both the undergraduate and postgradute programmes. Additionally, I teach on a range of Faculty-level programmes. 

Research interests

My primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. More specifically, I have extensively researched labour market, skills and employability and human resource issues in entry-level work in these industries. I am one of the team – along with Professor Chris Warhurst and the late Professor Anne Wtiz – who developed the concept of aesthetic labour. My work has been published in journals such as Work, Employment and Society, Human Resource Management (US), the Human Resource Management Journal, the International Journal of Human Resource Management, Industrial Relations JournalEconomic and Industrial Democracy and Employee Relations. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). My published work has over 3000 citations on Google Scholar. I am also the Editor in Chief for Employee Relations. 

In my role as co-Director of SCER I led a number of research projects working closely with a variety of funding organisations in developing and disseminating findings to a wide range of stakeholders. Projects which I led included an analysis of the relationship between product market strategies and HRM in the hospitality industry; a review of recruitment issues in the Scottish voluntary sector; and a major project examining equal pay issues for classroom assistants in Scottish schools.

Professional activities

External examiner for PhD Thesis, To investigate the applicability of Belbin’s Team Roles model within a multi-cultural team context in the contemporary hospitality industry
Examiner
2019
External examiner for PhD Thesis, Psychological Safety and Employee Innovation in Four and Five Star Hotels in the UK
Examiner
2019
External examiner for PhD Thesis, Employee Retention Strategies, Organizational Commitment and Turnover Intentions in Uganda
Examiner
2018
External examiner for PhD Thesis, Work adjustment amongst expatriate and local nurses in Kuwait, a comparative investigation using the JD-R model
Examiner
2018
External Examiner for PhD Thesis, High Involvement Human Resource Practices as Antecedents of Innovative Work Behaviour in Software Companies in Pakistan: An Ability-Motivation-Opportunity Framework Perspective
Examiner
2018
External examiner for PhD Thesis, High-End Front Line Hospitality: Examining Skill Learning Systems and Voice Mechanisms as Potential Antecedents to Work Engagement and Employee Retention Across Two Market Economies
Examiner
2017

more professional activities

Projects

Scottish ESRC Doctoral Training Centre DTG 2011 | Latina, Daniela
Lindsay, Colin (Principal Investigator) Nickson, Dennis (Co-investigator) Latina, Daniela (Research Co-investigator)
01-Jan-2014 - 01-Jan-2018
BTG: Navigating the multilingual city: a case study of Glasgow past, present and future
Cooke, Philip (Academic) Fantoni, Gianluca (Academic) Nickson, Dennis (Academic) Sime, Daniela (Academic) Smyth, Geri (Academic)
The project advocates and fosters ‘multilingualism’ as a fundamental part of the ‘Future Cities’ the University of Strathclyde aspires to help design and implement. By bringing together academics at Strathclyde, public institutions, the private sector and ordinary citizens, the project aims to create synergies conducive to the goal of a general advancement in social cohesion and community engagement in Glasgow (and potentially in other cities), mainly by making use of the opportunities offered by multilingualism. To achieve this goal, the project uses a range of tools: a documentary film, a report, a workshop, conference papers.
01-Jan-2014 - 30-Jan-2014
Scottish ESRC Doctoral Training Centre DTG 2011 | Lynch, Mairead
Nickson, Dennis (Principal Investigator) Nickson, Dennis (Principal Investigator) Thompson, Paul (Co-investigator) Thompson, Paul (Co-investigator) Lynch, Mairead (Research Co-investigator)
01-Jan-2012 - 01-Jan-2015
Scottish ESRC Doctoral Training Centre DTG 2011 | Lynch, Mairead
Nickson, Dennis (Principal Investigator) Nickson, Dennis (Principal Investigator) Thompson, Paul (Co-investigator) Thompson, Paul (Co-investigator) Lynch, Mairead (Research Co-investigator)
01-Jan-2012 - 01-Jan-2015
Personalisation and the voluntary sector workforce 2
Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)
30-Jan-2011 - 31-Jan-2012
Workforce Development and Personalisation in the Voluntary Sector
Cunningham, Ian (Principal Investigator) Nickson, Dennis (Co-investigator)
01-Jan-2010 - 30-Jan-2010

more projects

Address

Work, Employment and Organisation
Duncan Wing

Location Map

View University of Strathclyde in a larger map