Professor Philip Taylor has a wide range of research interests, activities and proposed projects. For the past twenty years he has undertaken many studies in diverse aspects of the call or contact centre, whether in respect of work organisation, labour process or employment relations. These studies have been complemented by focused audits of the contact centre market in Scotland and in other other countries. Global overviews of the sector have also been published.
One stage of the contact centre research was synthesised with a major ESRC funded project under the Future of Work Programme, themes which remain an important element in research activities,particularly in the underpinning of new technologies for the structuring and experience of work and employment.
Other principal research themes include occupational health and safety, mostly white collar work but involving a number of additional projects. Relatedly, Professor Taylor has researched and published extensively on lean working in clerical work and more resently is developing studies of Performance Management and its consequences for work and employment.
Professor Taylor is also interested in reseraching trade unions, particularlly in terms of their representational and oragnisational capacities. He has an interest too in industrial conflict, whether in the terms of formal disputes and strikes or in the form of informal employee resistance.
Recently, he has undertaken research on globalisation, in particularly the globalisation of business services which have drawn on and critique the existing global value chanin and global production network frameworks
Launch of the Centre for the Political Economy of Labour Organiser11/11/2019I'd rather work at McDonalds but there was no bus. Labour market coercion and oppression in Amazon fulfilment centres. Speaker14/9/2018Lean Working, Work Intensification and Occupational Ill-health Speaker24/4/2018Performance Management - Challenging the Workplace Tyranny Speaker7/2/2018Automation and the changing dynamics of the location of global business services Speaker1/12/2017Industrial Conflict, Strikes and Dispute Resolution Speaker23/10/2017
More professional activities
Amplifying Employee Voice and Hearing the Unheard: A Multidisciplinary Study of Contemporary Working Lives in Deindustrialised Communities Johnstone, Stewart (Principal Investigator) Briken, Kendra (Co-investigator) Cunningham, Ian (Co-investigator) Hadjisolomou, Tasos (Co-investigator) McCarthy, Tony (Co-investigator) McIntyre, Stuart (Co-investigator) Scholarios, Dora (Co-investigator) Taylor, Philip (Co-investigator) 01-Jan-2022 - 30-Jan-2025 Regional Legal and Financial Services Committee, Unite the Union, Glasgow, 3 September 2010 Taylor, Philip (Principal Investigator) Keynote presentation on ‘Performance Management, Lean and Work Intensification’ to Regional Legal and Financial Services Committee, Unite the Union, Glasgow, 3 September 2010 03-Jan-2019 - 03-Jan-2010 Work, Employment and Employment Law in Retail Fulfilment Centres - UK and India Taylor, Philip (Principal Investigator) Briken, Kendra (Co-investigator) Newsome, Kirsty (Principal Investigator) Busby, Nicole (Co-investigator) Minz, Johnson (Co-investigator) Paul, Bino (Co-investigator) 01-Jan-2016 - 31-Jan-2018 Scottish Trade Union Congress Policy Committee, STUC, Glasgow, 13 August 2015 Taylor, Philip (Principal Investigator) Presentation on ‘Recent Developments in Performance Management’, Scottish Trade Union Congress Policy Committee, STUC, Glasgow, 13 August 2015 13-Jan-2016 - 13-Jan-2016 Royal Bank of Scotland - Unite the Union Reps National Conference Taylor, Philip (Principal Investigator) Key note address: Performance Management - Are Cracks Appearing in the Monolith?
Hilton Hotel, Glasgow 16 May 2016 16-Jan-2016 - 18-Jan-2016 Performance Management - Consultation Between HSBC and Unite the Union Taylor, Philip (Principal Investigator) 18-Jan-2016 - 18-Jan-2016