Background

Several processes were identified by the Library Management team to be reviewed: Graduations, Reading Lists, and Inter-Library Loans. The objective of these reviews was to improve each of these business processes to create a new way of working that enhanced both the student and staff experience.  A project team was created to ensure that a cross selection of Library staff was represented in each of the workshops.  Three Daily Stand Up meetings were also introduced to enhance communication across the Library.

What changes were implemented?

• Removal of unnecessary authorisation and process steps
• Creation of Standard Operating Procedures and improvements to templates
• Focus on driving enhanced performance, collaboration, and communication across teams
• Automation of manual processes
• Increased focus on meeting customer needs