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Reporting an Incident

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It’s better to be safe than sorry.

Acting fast can minimise the impact if your device or account has been compromised.

Contact the Helpdesk immediately in any of the following circumstances:

  • You suspect that your University-owned device, or a personal device used to access University systems and data, has been infected with a virus, ransomware or any other type of malware
  • Your University-owned device, or a personal device used to access University systems and data, has been lost or stolen
  • You suspect your University account has been compromised 

 

Find out more

My computer may be infected with malware, what should I do?

With any malware, if you have the slightest suspicion you should take action immediately.

University-owned devices:

  1. Disconnect your device from the University network. For wired connections, like a desktop PC, pull out the network cable. For wireless devices, disable your wireless connection.
  2. Power down your computer.
  3. Contact the Helpdesk.

Personal devices:

  1. Disconnect your device from the internet. For wired connections, like a desktop PC, pull out the network cable. For wireless devices, disable your wireless connection.
  2. Power down your computer.
  3. Use another, uninfected computer to download anti-malware software and save it to a DVD or USB. Free versions of anti-malware software are available online, e.g. https://www.malwarebytes.com.
  4. Turn on the infected machine, making sure it’s still not connected to the Internet, and run the anti-malware software from the DVD or USB.
  5. Keep running the anti-malware tool until your device is ‘clean’. 
  6. Reconnect your device to the internet and update the anti-malware.
  7. Scan the device again.
  8. Change your device login passwords and any other passwords you suspect may be compromised
What should I do if my mobile device is lost or stolen?

If your mobile device is lost or stolen, you should do the following as soon as possible:

  • If your device has been stolen, notify the police.
  • For phones, notify your service provider
  • Use remote wipe functionality, if available
  • Notify the Helpdesk if you use the device to access University information
  • Change passwords on any accounts that may have been compromised