Information ServicesContact Information Services

Who do I contact for help with Library & IT enquiries?

The Information Services’ helpdesk service is the first point of contact for staff and students with Library or IT queries. We'll resolve your query whenever we can. If we are not able to do so, we'll pass on your query to the appropriate team on your behalf.

Library & IT contacts

We can help with walk-up enquiries at the Level 3 enquiry desk during staffed opening hours. See what the enquiries desk looks like in our interactive virtual tour.

Contact us by email or phone during staffed opening hours.

Contact the Professional Services Helpdesk by email or phone between 08:30 and 17:00 from Monday to Friday:

Our out-of-hours support service is provided by Capita. You can contact this service outwith staffed opening hours by:

Data protection:

In order to provide the out-of-hours service, we securely transfer to Capita the minimum personal information required for identity verification. Visit the University's Data Protection for more information.

If you have feedback about our service or would like to make a complaint, please fill in our feedback and complaints form.

General enquiries

The Student Experience Helpdesk provides support to students and applicants at the University of Strathclyde. The team is available to answer any questions you may have about your academic journey.