Increasing numbers of students, staff and other customers are bringing their own devices to campus. We call this 'Bring Your Own Device' or BYOD. BYOD includes laptops, tablets and phones.

This page outlines the support provided by the University for customers using their own devices to access the University's wireless network and printing services. It clarifies the responsibilities of device owners and the scope of assistance available from Information Services staff.

User responsibilities

BYODs are the responsibility of the equipment owner. You must make sure your device is up to date and in good working order, especially before connecting it to the wireless network (eduroam). Owners must: 

• ensure software licences are in place for the packages in use
• update software and installing patches
• manage virus/malware protection on their device

BYOD support service

The BYOD support service will be available from the IS Enquiry Desk/Support Services Team. Our staff will prioritise calls on a first come, first served basis. 

What we will do

The service will, where customers have failed to do so:

• assist in connecting devices to eduroam 
• help to connect devices to the University print system
• offer help in installing software for packages sourced from Pegasus
• provide advice on cyber security

Staff with their own devices should first seek help from their Faculty IT team, who will have their own approach to BYOD. 

What we won't do

The service will not:

• set up new devices
• assist with devices running on any version of Windows earlier than Windows 11
• troubleshoot issues with mobile phones that are running non-current operating systems  
• handle customer’s admin passwords for their device
• deal with any hardware or compatibility issues
• scan, clean or reset any compromised personal devices
• attempt to retrieve data files from external hard drives and USBs
• assist with the installation of software for personal use, not licensed by the University
• work with devices and chargers that are unclean or in poor working order
• request payment for the service.

Our service operates on a ‘best-endeavours’ basis. Our service is focused on helping customers access University resources necessary for their studies. Since device issues can be complicated, we're unable to dedicate extensive time to troubleshooting problems.

Mobile devices

Our mobile devices In Depth help page provides guidance to users wishing to use their mobile device to the University's email service, Wi-Fi or Virtual Private Network (VPN).

Disclaimer and passwords

Whenever a customer seeks assistance from the service that requires them to leave their device with us, they are required to sign a disclaimer.

Customers who disclose their device password to University staff must change the password once they receive their device back.