What if I am experiencing problems with my authenticator app?

Protect Your Device

What if I am experiencing problems with my authenticator app?

A common fix for any problems with the authenticator app is to update your software. Ensure your device and all apps are up to date.

A mobile phone screen on the settings page where you can see there is a software update ready to download.

For more support on the authentication app, you can view the authenticator app set-up video, or you can visit Microsoft's support pages.

If you are experiencing a problem with Skype for Business and are repeatedly asked to authenticate, download and apply the following registration fix:
https://strath-my.sharepoint.com/:u:/g/personal/s_white_strath_ac_uk/EVSOmm3ahVZMioPJgnRmUr8BQxUqqiltYLLLil29cE8jLQ?e=1h48xt

For any further assistance, contact your IT helpdesk.

 

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