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Customer Service Excellence (CSE)
Our standards & performance
Academic year 2024-25
Library
Academic year 2024-25
These figures are for the academic year September 2024 to August 2025.
During this time, there were 715,205 entries in to the Library building.
Enquiries
In the previous academic year we responded to 16,696 enquiries in person by email and phone
Resources
107 scanned extracts made available on Myplace
940 reading lists processed
1350 Inter-Library Loan requests fulfilled
2366 books and eBooks bought
Research & learning support
319 one-to-one support sessions delivered
523 students signed up to Library Lounge: Getting Started with your Dissertation' sessions
448 students signed up to one or more of 20 EndNote sessions
856 students signed up to at least one of our 42 Skills Boost sessions
83 classes recorded & made available on Myplace/Stream
eResources
517,826 eBooks added to SUPrimo search
1643 titles added to eJournal deals
1294 videos made available online
409 digital theses added to SUPrimo
IT Support
6374 Professional Services tickets resolved
205 Professional Services staff devices set up
636 Support Services tickets resolved
382 GADA devices provided
Open Access
3,361 full-text Open Access deposits
593,770 COUNTER-compliant downloads
13,887 validations
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Strathclyde Institute of Pharmacy & Biomedical Sciences
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Strathclyde Business School
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