Your feedback is very important to us and helps us continue to improve our services.
Enquiry Desk Quality Survey
We ran a Quality Survey at the Level 3 Enquiries Desk in the Library in October 2025. 75 respondents answered six questions as follows.
| 6-12 October | 13-19 October | 20-26 October | 27 October-2 November | Total responses | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Yes | No | Yes | No | Yes | No | Yes | No | Yes | No | |
| Did you experience a friendly welcome at our Enquiry Desk? | 29 | 0 | 18 | 0 | 11 | 0 | 17 | 0 | 75 | 0 |
| Were you happy with the time taken to answer your enquiry today? | 29 | 0 | 18 | 0 | 11 | 0 | 17 | 0 | 75 | 0 |
| Were you happy with the communication today between you and the staff member(s) dealing with your enquiry? | 29 | 0 | 18 | 0 | 11 | 0 | 17 | 0 | 75 | 0 |
| Were staff knowledgeable about your enquiry? | 29 | 0 | 17 | 1 | 11 | 0 | 17 | 0 | 74 | 1 |
| Did you feel you were treated fairly during your visit? | 29 | 0 | 18 | 0 | 11 | 0 | 17 | 0 | 75 | 0 |
| Overall, were you happy with the quality of our Enquiry Desk service today? | 29 | 0 | 18 | 0 | 11 | 0 | 17 | 0 | 75 | 0 |
National Student Survey (NSS)
The NSS is an annual survey, run nationally by the Office for Students. In the most recent NSS, we achieved satisfaction scores of:
- 93.7% for Library services (the highest of all degree-awarding institutions in Scotland);
- 92.9% for IT services (the second-highest of all degree-awarding institutions in Scotland).
Library and IT Satisfaction Survey (LITSS)
The LITSS covers Library and IT services at the University. We previously ran the LITSS every two years. We last ran the LITSS in 2023.
Additional surveys
Look out for surveys taking place throughout the year, such as our Graduation Snapshot survey, enquiries Quality Surveys, StrathApp surveys, and more.