Question: Is the new Short Loan period of 1 day + 6 auto-renewals Good :) or Gloomy :(

• The books I need are never available for loan when I look: 16%
• Being able to reserve Short Loan books online saves me time and effort: 25%
• Auto-renewals are confusing and I never know when books are due: 6%
• Having the book for up to one week gives me the time to get the information I need: 53%

27 October–3 November 2022

Question: What is you preferred method of contacting our Enquiries service?

• Face to face: 31% 
• Email: 45% 
• Chat: 18% 
• Phone: 6%

February 2021 

Question:

Where do you store your University work files? 

Results:

• On an external device (e.g. USB stick, phone): 62%
• University OneDrive: 16%
• Hard drive: 12%
• Cloud storage not run by the University (e.g. Dropbox or Google Drive): 10%

What we're doing about this result:

We will actively promote University-owned secure cloud-based storage to our students and staff.

Question:

Which of these icons would you prefer as a 'favourites' icon in the new SUPrimo search?

Results:

• Heart: 41%
• Star: 37%
• Pin: 12%
• Flag: 10% 

What we're doing about this result:

We introduced a heart-shaped icon for favourites in SUPrimo. See our You Said, We Did page for more.

Question:

What horrifies you about the Library?

Results:

• Other people hog desk space: 37%
• I have to queue to get in: 20%
• Other people are noisy: 24%
• I can't find the book I want: 19% 

What we're doing about this result:

We ran our campaign "Don't Be a Space Invader" and will repeat this at busy times.

Question:

Would you use a self-service binding machine?

Results:

• Yes: 67%
• No: 33%

What we're doing about this result:

Our plans to introduce a self-service binding station were interrupted by the COVID–19 pandemic.

We will revisit this as soon as we can.

Question:

Undergraduates can borrow 15 items at a time. Postgraduates can borrow 20. Is this enough?

Results:

Undergraduates:

• Yes: 57%
• No: 43%

Postgraduates:

• Yes: 73%
• No: 27% 

What we're doing about these results:

We have opted not to increase borrowing limits. See our You Said, We Didn't page for more. 

Question:

How do you feel about copyright?

Results:

• Terrified: 65%
• Confident: 22%
• A bit worried: 13%

What we're doing about this result:

Our Information Governance team created a Copyright Skills Boost session. We actively promoted these sessions with a mini campaign.

Question:

How would you like to receive information about copyright?

Results:

• Online training: 76%
• Written guidance: 15%
• Face-to-face training: 9% 

Question:

Are you aware we have a Media Library?

Results:

• No: 71%
• Yes, but I haven't used it: 16%
• Yes, and I've used it : 13%

What we're doing about this result:

Our efforts to make more people aware of the Media Library and its offerings were interrupted by the COVID–19 pandemic.

We'll revisit this work as soon as we can.

Question:

Would you prefer to get an email when you borrow a book instead of a paper receipt?

Results:

• Yes: 87%
• No: 13% 

What we're doing about this result:

We introduced e-receipts for all borrowers.

Question:

Which aspect/s of academic research do you feel ill-prepared for?

Results:

• Finding hgh-quality literature for assignments: 39%
• Finding somewhere quiet to study: 17%
• Referencing what I've read: 19%
• Finding materials for teaching placements: 25%

Poll ran:

• From Monday 19-08-19
• To Sunday 25-08-19

Question:

Library Love Swipe: Library opening hours. Do you like them, yes or no?

Results:

• I don't like them: 69%
• I do like them: 31%

Poll ran:

• From Friday 15-02-19
• To Monday 18-02-19