AccommodationParents & supporters information

Beginning university can be a daunting experience for parents and supporters as well as for new students. University halls are a great option to help them find their feet, make friends, settle into their studies and student life.

Our accommodation

New students will be considered for University accommodation but unfortunately we cannot guarantee a place.

What are the benefits of staying with us?

  • 24 hour, 7 days a week friendly face presence, responding to and assisting with everything from being locked out, a blocked drain or just someone to talk to
  • A range of very flexible accommodation payment plans are available
  • Living on campus is truly part of the University and Student Life experience
  • Let length for undergraduate accommodation contracts is for 39 weeks; for postgraduate students, accommodation contracts are 51 weeks

What's included 

  • The rents are all-inclusive – no surprise heating or electricity bills
  • Unlimited and free Wi-Fi
  • Fast and responsive maintenance team
  • Security: CCTV, as well as 24/7 team members who undertake regular patrols through the night
  • Insurance cover
  • Fun Events? – we’ve loads... and they’re great!

For an overview, please see 'What's included'

Halls of residence

Halls provide a focal point for student social life and are an ideal place to make friends.

We offer accommodation in eight self-catered halls.

For an overview of the halls, please see 'Our accommodation'


We regularly receive Enquiries about students from parents and other family members. Whilst we fully understand that families want to support students and may, from time to time, have concerns, we are not able to answer all these enquiries. 

What we can discuss

We can tell you about:

  • our policies
  • our procedures
  • our calendar
  • what different terms mean
  • our services for students, including support services to help our students

This information may help you to provide support to the student and to understand any issues that they are dealing with.

What we can’t discuss 

Some parents may think it reasonable that they should have direct access to information from us as they are paying the rent. However, the contract is with the student – both financially and operationally.

The student is charged and pays the rent. Some students may borrow the money from a bank, some work to self-fund, and others are granted financial assistance by their governments.

Some students do, indeed, borrow or receive a gift of money from their parents. Whatever the source of the money, the student is the person we work with and there is no obligation of contract to the person or agency at the source of that funding.

This means we can’t discuss individual cases. This includes an individual’s complaints, financial information, and personal or contact details unless they have given us their consent to do so.