Postgraduate research opportunities Sorry we missed you: The unheard voices of parcel delivery workers

Freedom of association and worker representation are key tenets of international labour standards, the International Labour Organisation Decent Work Agenda, and UN Sustainable Development Goal 8 – Decent Work and Economic Growth. Though precise definitions of ‘decent work’ vary, employee voice has long been recognised as a central dimension of fair work and good jobs (Wilkinson and Fay, 2011), while limited voice opportunities can have a detrimental impact on employee health and wellbeing (Johnstone and Ackers, 2015).

Yet while the value of employee voice is well-established, most research assumes a ‘standard’ employment relationship, where a job is continuous, full time and with a direct relationship between employer and employee (ILO, 2023). Less attention has been paid to employee voice in the ‘gig economy’, now estimated to employ up to 5 million people in the UK (Shenker, 2019). Though several studies have explored collective action and self-organisation in ride hailing and food delivery (e.g. Uber, Deliveroo), little is known about voice in a broader sense i.e. “the potential to influence organisational affairs through a variety of means including formal/informal and individual/collective opportunities” (Wilkinson et.al, 2022). This is important as such workers typically have fewer employment rights and limited face-to-face interaction with managers/co-workers, and are often subject to intense technological surveillance and performance management.

The study will explore the working lives of parcel delivery workers - who frequently attract attention in the media because of exploitative working conditions (Guardian 2017, 2018, 2021) - but who whose voices remain unheard in the literature.