A pioneering, around-the-clock student support system at the University of Strathclyde has received national recognition.
The initiative won the Supporting Student Wellbeing Award at The Herald Higher Education Awards 2025 at a ceremony in the Radisson Blu hotel in Glasgow, hosted by presenter and comedian Fred McAulay.
Launched in response to rising concerns over student mental health, the initiative provides a round-the-clock support system, placing early intervention and rapid response at the centre of Strathclyde’s student wellbeing strategy.
Students in distress, who reach out for help, are contacted by the Early Intervention Team from the University’s Disability & Wellbeing Service within 48 hours and offered support, with high-risk cases – including those related to suicide or self-harm – prioritised for same-day appointments.
Outstanding commitment
Professor Sir Jim McDonald, Principal and Vice-Chancellor of Strathclyde, said: “Supporting the wellbeing and safety of our students is central to our mission as a socially progressive University. This award recognises the outstanding commitment and compassion shown by our staff, and I am proud that Strathclyde is setting the standard in proactive mental health support.”
The service aligns with the University’s strategic priorities for 2024-25 and reflects its strong partnership with Strath Union.
Out-of-hours support is provided by a coordinated network of Student Experience Heads of Service, Hall Managers and the University’s 24/7 Security Team. Staff from across the institution have also been trained to respond to students in distress, supported by a dedicated guidance resource and quick-reference materials.
Last year, more than 1,600 students engaged with the Early Intervention Team and more than 20 out-of-hours welfare interventions were successfully delivered. Students have praised the initiative as life-changing and instrumental to their academic success.
Strathclyde’s approach is now being viewed as a potential model for other UK universities, offering a scalable and sustainable framework for integrated student mental health support.