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Continuous Improvement - Case StudyE-Resources Usage Statistics



The Library provides access for students to around 1 million eBooks, and to millions of journal articles. A project was undertaken to review the processes in place for collecting statistics on how e-resources were used and to provide more time for analysing them. The project also aimed to create more effective reports that would analyse the cost per use, trends, and would enable library management & faculty librarians to evaluate current and future resources for collection development. The review also aimed to streamline the annual process of collecting statistics for the annual Society of College, National and University Libraries (SCONUL) audit.  This project was delivered as part of Lean for Leaders.



What changes were implemented?

  • Improved report design and layout
  • Creation of an up-to-date and comprehensive list of current e-resources and their providers
  • Implementation of a streamlined method of retrieving usage statistics
  • Development of an evidence-based collection of statistics
  • Creation of built-in analysis to aid trouble shooting and evaluation

What was achieved?

48 hours of staffing capacity saved

£1,100 Staffing costs saved annually

45% improved staff satisfaction