Estates Maintenance Services System (EMS)

John Anderson Campus, view from Glasgow Necropolis


Screenshot of EMS menu option within FMS

Departments are responsible for submitting their own service order requests for either chargeable or non-chargeable works via EMS. The only exception is emergency requests (such as gas leaks, security incidents or passengers trapped in a lift) which should be phoned to the Estates Helpesk on extension 2164.

The Estates Services Department’s new EMS system went live at the end of August 2019, initially to a small pilot group of users. Since then its use has been gradually extended to more users. Find out more about the EMIS replacement project

All former WEMIS users have now transitioned across to the new system. The old WEMIS system is no longer be available to use. 

All requests submitted by University departments for repairs, maintenance, upgrades and adaptations will be processed through the EMS system.  The system will appear as a menu option within the Finance FMS system.

Accessing EMS 

All former WEMIS users will be automatically granted access to the new EMS system.  Most departments will already have at least one nominee who has been set up for WEMIS, who will transfer to the new system.

Please see the EMS FAQs for information about adding new EMS users.


Chargeable and Non-Chargeable Works 

Examples of non-chargeable service orders:
  • faults to electrical fittings
  • damage to roofs
  • plumbing issues
  • furniture faults
  • repairs or maintenance of any of the following:
    • gutters
    • downpipes
    • plasterwork
    • floors
    • paths
    • doors
    • windows
    • shelves
    • fixed equipment
Examples of chargeable service orders:
  • installation of new fittings or equipment
  • enhancements to rooms

For chargeable service orders, departments will need to provide a charge code to which all costs will be billed.


Billing Statements and Queries 

A weekly billing report is generated for all chargeable service orders. Customer billing statements are automatically sent to one or more registered contacts in each department. 

If after viewing the breakdown of the costs on a service order you wish to query any amount appearing there, or on a billing statement you received, please contact the Estates Helpdesk, providing details of the Service Order reference, e.g E-SR20000123. Any errors in the amounts charged to departments will be credited back to them via an FMS journal.


EMS Training Videos

Training videos can be viewed via the EMS Service Order entry screen. 

1. Once in the screen click on the 'Knowly' icon in the top right hand corner. Knowly icon

2. You will find some text, headed ‘How to create a service order’

Screenshot of How to create a service order section at EMS

3. Select 'Read more' and you will find a video which will guide you through the creation of a non chargeable (non recoverable) service order. 

4. On the same page you will also find the video for the creation of a chargeable (recoverable) service order.


EMS Customer Reports  

At the moment there are only a couple of reports available to EMS system users.

Service Order Status Report

This report allows departments to view and see details of the status of all jobs they have raised.  See the instructions for Creating a Customer Service Order Status Report.