Information ServicesMFA when changing devices or travelling abroad

The University uses Multi-Factor Authentication (MFA) for access to services such as email off-campus.

If you are getting a new phone or plan to travel abroad, there are some things you need to do to ensure your MFA will still work.

Preparing your MFA for a new phone

If you use your phone for University MFA, you need to set up MFA on any new phone you get.

The easiest way to do this is to set up MFA on your new phone before you wipe or dispose of your old one.

Alternatively, if you are keeping the same telephone number, make sure you have added this number as a second method of authentication in advance. You can do this on Microsoft's My Security Info page.

More help with MFA when you have changed device

If, when you get your new phone, you do not still have access to an existing method of authentication or you experience any difficulties, we can reset your MFA to allow you to set it up again on your new device.

We will need to verify your identity before we can do this. Please email us at from the personal email address you have registered in Pegasus, quoting your DS username and University email address. 

Preparing your MFA when travelling abroad

If you currently use text messages for MFA verification, you may experience problems when travelling abroad.

Protect your access by setting up the Authenticator app before travelling. The Authenticator app will allow you to authenticate even if you do not have a signal, Wi-Fi or data connection on your phone.

If you have any problems setting up the Authenticator app on your device, please contact us.