Professional Services helpdesk

 

We may have had to make changes to the services detailed on this page due to COVID–19 restrictions. 

Please see our Coronavirus information page for the latest updates. 

The Professional Services helpdesk provides dedicated IT support to Professional Services staff. 

Academic staff and students should contact the Enquiries desk in the Library for Library or IT support.


Opening hours

We are open from 08:30 to 17:00 on weekdays.

We are based on the ground floor of the McCance building.

You can contact us by phone or email. An out-of-hours service is also available.


Services

We can help with:

  • Hardware installation
  • Software installation
  • Processing of User Access Request and temporary IT account forms
  • Laptop support
  • Issuing IP addresses
  • Configuration of mobile devices
  • Connection to the University network
  • Printer configuration
  • Management of permissions to corporate services: