Fines and charges exceptions policy

 

We may have had to make changes to the services detailed on this page due to COVID–19 restrictions. 

Please see our Coronavirus information page for the latest updates. 

We understand that it is sometimes difficult to return or renew your books on time. Please contact us as soon as you can if you are having difficulties, so that we can help.

Visit our fines page for more information about library fines and charges.

We may waive fines/charges in the following circumstances:

The following is a list of the circumstances in which we may waive fines, and what we will ask you to do in such cases. The list is not exhaustive, and we reserve the right to use our discretion in each individual case, and depending on the demand for books at the time the fines were accrued.

  • Illness
    If you are ill you should submit a medical certificate to Student Business. Library staff will check with Student Business, and waive fines accrued for the dates of the certificate if you have not been in the Library during this period.
     
  • Ongoing medical condition
    If you have previously submitted medical certificates for an ongoing condition, Library staff may exercise discretion and waive some fines. However, we can't continue to waive fines indefinitely, especially if the books are in high demand. If possible, you should make alternative arrangements for return e.g. return by post (proof of posting is advised), or ask a family member/friend to return items for you. You can also contact Disability Services, who will advise the Library if you require extended Short Loans.
     
  • Personal circumstances e.g. family illness
    Provide a letter or email from your department or from one of the University Support Services confirming exceptional personal circumstances. You don't need to give us details of the circumstances. We will waive fines for the relevant dates if you have not been in the Library.
     
  • Bereavement
    We will waive fines if you have not been in the Library.
     
  • Unforeseeable transport or weather related difficulties
    We will waive fines if severe weather has closed the University or Library. If the Library is open fines may be waived, at the discretion of staff.
     
  • Books stolen
    We will waive charges if you provide documentary evidence of a crime report.
     
  • First time you’ve been fined for a reserved item
    If you were unaware of the higher fines for reserved items we will waive the fine the first time this happens to you. Please speak to staff at the Enquiry Desk. However, next time you return a reserved book you will be expected to pay the fine if it is overdue.

We can't waive fines in the following circumstances:

  • You forgot the book was due
    Books on loan are your responsibility and you should keep a note of due dates and times.
     
  • The book was reserved and you have already had fines waived for reserved items
    The reserved book fine waiver is only available once.
     
  • You have been ill, but have been in the Library when the book was overdue
    If you are coming into the Library for any reason you should bring all overdue books in for return/renewal.
     
  • You did not receive automatic reminder notification
    Automatic reminders are a courtesy. Books on loan are your responsibility and you should keep a note of due dates and times.
     
  • You're unable to access your online Library account
    You should contact the Library as soon as possible by telephone during staffed hours.
     
  • You're on holiday, on placement or abroad
    You should not borrow books if you know you will be unable to return them when they’re due. If books cannot be renewed (e.g. due to a reservation) you can post them back to the Library (we advise you to get proof of posting). Books should not be taken abroad.