Use our online catalogue and payment system, MyCLL and pay with debit or credit card (please make yourself aware of the terms and conditions of online payment). As a first-time user you will be asked to set up an account with username and password, and provide brief details to create a personal profile, and thereafter you will be able to select and purchase your chosen classes.
If you already have a MyCLL account and have forgotten your login details, note that if you do know your username you can reset your password yourself by following the links on the login page. If you have forgotten your username please contact us for assistance instead of creating another account.
If your preferred class is full, please select the waiting list option in MyCLL and we will contact you if a place becomes available.
CLL staff can reserve a class place on your behalf (by placing it in your ‘basket’), but you must pay for the class online yourself via MyCLL with a credit or debit card.
When you enrol for a class, you will receive confirmation by email. A further email will be issued once your class has been confirmed as running.
All fees must be paid in advance of the start date of the course.
Classes costing more than £15 are offered at a concession fee if the applicant is a staff member (full or part-time) or a full-time student of the University of Strathclyde. The concession fee is two-thirds of the published class fee. Please note that you must use your DS account when enrolling for classes online using MyCLL in order to access this discount.
Classes costing more than £15 are offered at a 10% discount to previous students of the University. To qualify, you must have undertaken an award worth 120 credits or more. Students who have gained a Certificate of Higher Education in Lifelong Learning are therefore eligible for the discount. Please ensure that you provide this award information when creating your account profile in MyCLL so that your discount can be automatically applied.
If you qualify for more than one concession, the higher discount value will apply.
Please note: the process for accessing concessions as described above must be applied at the time of enrolment. Discounts will not be applied in retrospect.
If we cancel
Classes with insufficient enrolments will not be confirmed and you will be notified of class cancellation by email (please check your Inbox and Junk Mail folder). You will be offered a full refund of fees paid or a transfer into an alternative class.
Please note that class viability decisions may be made up to 1 week prior to class commencement to maximise the opportunity for students to enrol and therefore for classes to run.
Published dates and times may be subject to change due to unforeseen circumstances (e.g. tutor illness, adverse weather). In such cases, students will be notified by email (and if less than 24 hours by telephone, if staffing permits). Please ensure that you provide a valid contact email address and telephone number on your MyCLL account. Please check your email regularly for class updates.
If a class session is cancelled due to unforeseen circumstances, an alternative date will be arranged where possible, or the course may be extended by an additional week. You should therefore allow for the possibility that classes may be extended by one week when making bookings. Refunds are not normally issued for rescheduled class sessions.
Please note: Our online classes are intended to replicate on-campus synchronous classes providing live, real-time learning. We do not record synchronous online or on-campus classes, therefore (and in line with Faculty policy) we are unable to provide recordings when class sessions are rearranged due to unforeseen circumstances.
If you cancel
If you wish to cancel your enrolment, arrangements depend on the point at which you notify us:
>= 7 days from class start date
Refund of fee paid less a £10 administration charge. Email learn-cll@strath.ac.uk or telephone 0141 548 2116.
< 7 days from class start date
No refund unless in exceptional circumstances, when a partial refund or credit refund will be considered. Please email the Operations Manager, Claire Hill (claire.hill@strath.ac.uk)
After class start date
No refund unless in exceptional circumstances when a credit refund will be considered. Please email the Operations Manager, Claire Hill (claire.hill@strath.ac.uk)
Refunds for payment made by credit/debit card will be applied directly to the card used for the original transaction. Refunds will be made as soon as possible following cancellation and in any case will be authorised within 30 days of the day of notice of cancellation (as per the Terms and Conditions of the University shop).
If we are unable to return payment to the original card (eg due to expiry) we will contact you to request your bank details to arrange a bank transfer.
Credit refunds
Where a refund in the form of credit has been approved, we will confirm this to you and apply the amount to your record on our booking system, MyCLL. This will then be available for you to apply at the point of payment for future class/es (within the public programmes portfolio only). This credit is non-refundable.
Please ensure that the email address and telephone number on your MyCLL account is current. You can update your profile yourself or contact us and we will do it for you.
Please also update your MyCLL profile if you develop a disability or if a previous declaration no longer applies.
We're always interested in the views of our students. Class evaluation forms can be accessed via your 'current enrolments' in MyCLL, or speak to your class tutor, or contact us directly.