Information ServicesEmail

There are various limits and quotas applied to the University of Strathclyde email. The main ones to be aware of are:

• the mailbox quota level is 100 GB
• the message header size limit is 256 KB. This includes things like the list of recipients of the email
• the maximum message size is 25 MB, including attachments. Large attachments should be saved to OneDrive to share, rather than emailing as an attachment

Spammers and phishing attacks often send emails that say you are nearing your mailbox quota limit. You are asked to click on some links and input details to get this increased.

You should NEVER do this.

No such system is in use by the University of Strathclyde. We will never send an email asking you to input details to request an increase in your mailbox size.

You can always confirm exactly how much space you are using in your mailbox. You can use either the desktop version of Outlook. Or by logging into Outlook on the Web.

In the desktop version of Outlook, click on the 'File' tab. Look about halfway down the screen, under the heading 'Mailbox Settings'. You will see a bar showing exactly how much space you have free.

Once you are logged in to Outlook on the Web, click on the cog wheel icon (settings) at the top right. Click the 'View all Outlook settings' link at the bottom of the panel that slides out. In the window that opens, click on 'General' in the first column, and then 'Storage' in the second column. You can now see exactly how much free space you have in the mailbox.

The Sync Issues folder is a folder that everyone has. It's only visible using Outlook, so you won't see it in Outlook on the Web.

The Sync Issue folder is important when you have Outlook in cached mode. It will log any issues it has when trying to sync changes between the server and your Outlook client.

Sync issues tend to happen when you sync changes to a calendar where you have insufficient permissions.

If you're getting lots of sync errors, it's worth checking which calendars you have configured Outlook to connect to. Make sure you have permission to access these calendars. You can do this by checking with their owners of them.

Use our password reset tool to change your DS password. Do not use the 'change password' function in Office365.

Microsoft Support has created instructions for setting up an auto-reply out-of-office message.

You can set up automatic forwarding of incoming email messages from your student email account as follows:

1. Login to Office 365.
2. Click Settings (the cogwheel icon in the upper right-hand of your screen).
3. At the bottom of the Settings panel, Click 'View all Outlook' settings.
4. Click Email.
5. Click Forwarding.
6. Select Enable Forwarding.
7. Type the email address you wish to forward your mail to.
8. Check "Keep a copy of all forwarded messages" if you want a copy of the original message to remain in your mailbox.
9. Select Save.

Finding full header information in an email (pdf)

We have created a dynamic email distribution list page with lots of helpful information. 

Find out about more Office 365 features available through your Office365 email account. See our Office365 OneDrive and Office365 ProPlus pages.