Information ServicesReset your password

You can reset your DS password online using PEGASUS.

If you know your password but want to change it

  1. Login to PEGASUS
  2. Choose the ‘Change password’ link in the 'Services' section of the screen

If you've forgotten your DS username and/or password

Reset your password now

  1. Go to the password reset tool
  2. Enter your personal information
  3. Submit

The information you enter must match the information we hold on file for you. Once we verify your information we will send you an email or SMS text message, depending on the information you provide. You will then have two days to reset your password.

Limited Access and Role accounts

If you have a Limited Access or Role account, you can only change your password using our password tool for Limited Access and Role Accounts. 

If you have a Limited Access account and you do not know your old password, please contact your sponsor for help.

 

Using your new password to log in to your computer

If you're using a University-provided computer or laptop, you might need to sync your new password with it before logging in.

 To do this:

  1. Log in with your old password. This is the saved (or 'cached') account, not the blocked one, so it's safe to use. You need to do this to update the password on your device.

  2. Connect to the University's Virtual Private Network (VPN) using your new credentials. To do this, follow the instructions on our VPN page, working through steps 2 and 3, or starting with step 3 if you already have VPN installed.

  3. Lock your device by pressing the Windows key and 'L' at the same time.

  4. To unlock your device, press the Windows key and 'L' at the same time. Enter your new password when prompted. 

 Following these steps will sync your new password to your device.

 

Using your new password for eduroam Wi-Fi

After resetting your password, you'll need to enter the new one when connecting to eduroam on different devices. The new password won't sync automatically across your devices.

 

Find out more

You can change your password in Pegasus.

Go to the DS Password help page for more information.

If you think your DS password may be known by a third party you should:

  • disconnect your device from the University network (both wired and wireless)
  • change your password via a device you do not regularly use (for example, a colleague's PC)
  • report it to the Helpdesk (contact Information Services)

Whenever you set or change your password, you'll need to make sure it complies with the following rules. If you do not, then the system will not allow you to set/change your password:

  • use 12 to 30 characters
  • combination of upper and lowercase letters (A to Z, a to z)
  • at least one number (0 to 9) or one of the following symbols (# $ % ^ & * - _ + = [ ] { } | \ : , . ? / ` ~ ( ) ;)
  • the first character must be alphabetic
  • cannot contain your name or username

Please note that the use of common names or simplistic passwords could compromise the security of your data.

Further guidance on strong passwords is available from our SharePoint site.