The Information Services’ helpdesk service is the first point of contact for staff and students with Library or IT queries. We'll resolve your query whenever we can. If we are not able to do so, we'll pass on your query to the appropriate team on your behalf.
We can help with walk-up enquiries at the Level 3 enquiry desk during staffed opening hours. See what the enquiries desk looks like in our interactive virtual tour.
Contact us by email or phone during staffed opening hours.
Contact the Professional Services Helpdesk by email or phone between 08:30 and 17:00 from Monday to Friday:
Our online Library & IT support portal is available 24/7.
If you need further support with your query, you can submit a ticket through the support portal or by email (help@strath.ac.uk). Our IS Enquiries team will respond to your query the next working day.
You can find our staffed hours on the Library opening hours page.
We continually monitor our key student and staff services. Any outages are automatically escalated to our IT Incident Management Team.
If you have feedback about our service or would like to make a complaint, please fill in our feedback and complaints form.
The Student Experience Helpdesk provides support to students and applicants at the University of Strathclyde. The team is available to answer any questions you may have about your academic journey.