Information Services’ helpdesk service is the first point of contact for all staff and students with Library or IT queries.
The Library building is open, with some restrictions in place.
Online resources continue to be available to all staff and students.
Our staff are working remotely to provide the University community with quality help and support. During this time, please contact us by email in the first instance or use our support portal:
FreshChat online chat service
Use our text-based chat service to ask your Library and IT questions. We are currently trailing this service, which is available from 11:00 to 15:00 on weekdays.
Press the blue 'speech bubble' button at the bottom of this page to try FreshChat.
In person, by phone and email
We will resolve your query whenever we can. If we aren’t able to do so we will pass on your query to the appropriate team on your behalf.
|In the Library||We can help with walk-up enquiries at the Level 3 enquiry desk during staff hours.
|Students and academic staff||Contact us by email or phone during staff hours.|
|Professional Services staff||Contact us by email or phone between 08:30 and 17:00 from Monday to Friday.|
|All staff and students
|Our out-of-hours support service is provided by Capita. You can contact this service outwith staff hours by:
|Feedback and complaints||If you have feedback about our service or would like to make a complaint, please fill in our feedback and complaints form.|
|Learning Space Support||
Report faults with teaching space equipment:
|Information Governance and Compliance||
For queries relating to copyright and reuse of materials:
We are on: