Contact us

Information Services’ helpdesk service is the first point of contact for all staff and students with Library or IT queries.

In person, by phone and email

We will resolve your query whenever we can. If we aren’t able to do so we will pass on your query to the appropriate team on your behalf.

In the Library We can help with walk-up enquiries at the Level 3 enquiry desk during staff hours.

See what the enquiries desk looks like in our interactive virtual tour.
Students and academic staff  Contact us by email or phone during staff hours.
Professional Services staff Contact us by email or phone between 08:30 and 17:00 from Monday to Friday.
All staff and students
Our out-of-hours support service is provided by Capita. You can contact this service outwith staff hours by:

Data protection
In order to provide the out-of-hours service, we securely transfer to Capita the minimum personal information required for identity verification. See for more.

Feedback and complaints If you have feedback about our service or would like to make a complaint, please fill in our feedback and complaints form.


Specific service contacts


Learning Space Support

Report faults with teaching space equipment:

Information Governance and Compliance  

For queries relating to copyright and reuse of materials:

Inter-Library Service
Social media

We are on: