The University of Strathclyde’s delivered catering service provides refreshments, snacks, lunches, buffets, dinners and much more to many locations around the John Anderson Campus.

The catering team deliver high quality food which offers fantastic value for money and since the operation is part of University of Strathclyde, any surplus is reinvested back to support teaching, learning and research as well as subsidise pricing in University Catering outlets.

All our food is prepared on campus and delivered by one of our highly professional team in a refrigerated vehicle.

Booking information

Standard operating hours:

Our standard operating hours during term time are Monday to Friday (excluding Bank Holidays and University Closed dates) 8.30 am to 5 pm.

Delivery on weekdays from 8.30 am to 5 pm

• booking notice: 3 working days
• minimum order value: £75

Delivery at all other times

• booking notice: 7 working days
• minimum order value: £100

For deliveries within core hours, there will be no delivery charge. For deliveries out with core hours a supplementary charge of £70 will be applied to your booking.

We do ask that when booking you give as much notice as possible, but we understand that occasionally bookings need to be made at the last minute. We will do our best to deliver at short notice, but this may affect the items you can order and may incur a surcharge.

Once your order has been confirmed you will be sent a confirmation email. Please check that all the information is correct.

For all events/meetings, the booker's contact telephone number and designated contact on-site must be provided.

Beverages can only be ordered between the hours of 11.30 am and 2 pm as part of a lunch booking.

Changes to your Booking & Cancellations

If you need to amend an order prior to your event/meeting, please call quoting your booking reference number. The booking will be amended where possible and confirmation will be sent.

Cancellations must be confirmed by email and charges are as follows:

• more than 7 working days: No charge
• between 3 and 7 working days: 50% charge
• less than 3 working days: Full charge

Whilst every effort will be made to provide the exact menu ordered, we reserve the right to substitute any product with a suitable alternative in unforeseen circumstances.

Final Numbers

Please reconfirm numbers three working days before the event. We understand that things can change, and we will try to accommodate where possible, however, changes may incur a charge.

Should numbers decrease on the day of the event/meeting, please endeavour to let us know so we can reduce the food delivered. In turn, we will donate the excess prepared food on your behalf to one of our chosen partners. Please see our food waste page for more details.

Staffing Charges

There are no charges for deliveries within our core operating hours. For staff to stay and serve events during these hours the following charges apply:

• staffed Tea & Coffee bookings: £19 per hour for a minimum of 2 hours per staff member
• staffed Buffet & Lunch bookings: £19 per hour for a minimum of 3 hours per staff member

For staff to stay and serve events in the evenings and weekends the following charges apply:

• £28.50 per hour for a minimum of 4 hours per staff member

Note: Staffing requirements will be confirmed by Catering management.

Delivery

The Delivered Catering Team will make every effort to deliver your order on time. If for any reason this is not possible, we will inform the booker or a designated contact of any delays. Please note that deliveries may be made up to 30 minutes before your requested time subject to business levels and set-up time required. Please allow for early deliveries/access when booking your room.

Should you book catering on behalf of a colleague, please ensure that the meeting/event host or organiser knows all details, and someone is available to receive and check the delivery. Catering cannot accept any responsibility for shortages or errors if the booking is not checked at the time of delivery by a designated person. Please ensure tables are available for delivery or set up.

All food is delivered for immediate consumption. Our food safety policy recommends that all food we supply must be consumed within 90 minutes.

All bookings will be supplied with the necessary crockery/equipment for the numbers booked. If you require extra crockery/equipment, please contact our team as this will incur an additional charge.

An additional charge will apply to deliveries that are made off campus, subject to the location and availability of delivery vehicles

Collection

Please ensure that all items are packed up and ready for collection at the end of your event/meeting. Our team will aim to collect all the equipment on the same day or by 10 am the following day, except for weekends.

It is not the responsibility of the catering team to pack away delivered items; this service is only included if staffing has been booked. If the person who placed the order is not present at the event, please ensure that somebody from the attending group is aware that all items need to be packed up. Should this not happen a clearing charge of £27 will be applied to your invoice.

Payment

Please be aware that all prices may be subject to change throughout the year.

For internal customers, payment can be made via an internal charge code or by invoice.

For External customers, payment is by invoice after the event. We reserve the right to request a deposit or payment in full before the event. You will be sent the invoice by email with a link to pay by Credit Card or other ways to pay on the invoice.

All prices quoted exclude VAT. VAT at the current rate will be added to invoices for all external customers.

We operate a ‘sale or return’ policy for staffed events. For non-staffed events, all items ordered will be charged in full. Please ensure that any unopened items are taken with you at the end of your event, otherwise they will be collected by the catering team.

All catering equipment delivered with your booking remains the property of the University. Any damaged or lost items will be charged to the booker at full replacement cost.

Alcohol Sales

Internal Customers – Alcohol can be charged through a departmental charge code only & delivered to the specified University building.

External customers – Alcohol can be purchased and paid/invoiced for in our licensed premises. Our licensed premises are in the TIC building & Barony Hall.

Allergens and special dietary requirements

Our menu description does not detail all the ingredients. Information on all ingredients and allergens within each product can be found on our allergen portal. A QR code will be provided for customers to access the portal should they wish during their meeting/event.

Please be aware that our food is prepared in kitchens that contain all 14 allergens. We cannot completely guarantee that there is no risk of cross contamination.